Required Knowledge Office Administration:

Knowledge of standard office practices, procedures, and equipment, including document scanners, multifunction printers, and digital filing systems.

Financial Processes:

Knowledge of basic accounting principles to accurately receipt, record, and reconcile fines and fees.

Confidentiality Requirements:

Knowledge of proper handling and protection of sensitive and confidential court records.

Legal and Court Procedures:

Knowledge of legal terminology, court documents, and judicial processes related to land records, judgments, and licensing (preferred).

Judicial Systems Technology:

Knowledge of—or ability to learn—the Supreme Court of Virginia's Judicial Services Case Management, Case Imaging, and Financial Management systems.

Required Skills Communication Skills:

Strong verbal and written communication skills to effectively interact with the public, attorneys, and agencies.

Data Entry Accuracy:

Skilled in accurate data entry, document review, and error-free processing of official court records.

Technology Proficiency:

Skilled in Microsoft Office applications, email, and database systems required for document processing and recordkeeping.

Customer Service:

Skilled in delivering courteous, professional, and prompt service in a front-counter, high-traffic environment.

Organization & Time Management:

Skilled in prioritizing tasks, meeting deadlines, and maintaining orderly workflow under fast-paced conditions.

Judgment & Discretion:

Skilled in managing sensitive information with appropriate discretion and sound decision-making.

Required Abilities Task Management:

Ability to manage multiple assignments simultaneously while maintaining accuracy and attention to detail.

Policy & Procedure Application:

Ability to interpret, apply, and follow court policies, procedures, and statutory requirements.

Independent Work:

Ability to perform tasks with minimal supervision and maintain accountability for work outcomes.

Team Collaboration:

Ability to work effectively with colleagues and participate in cross-training to support overall office operations.

Instruction Following:

Ability to understand, interpret, and follow written and verbal instructions accurately.

Professional Composure:

Ability to maintain professionalism, patience, and composure when interacting with individuals who may be frustrated, distressed, or unfamiliar with court processes.

Relationship Building:

Ability to establish and maintain effective working relationships with court staff, law enforcement, legal professionals, and members of the public. High school diploma or equivalent required. Associate degree in paralegal studies, office administration, office management, administrative support, or a related field from an accredited institution preferred and at least one (1) year of related experience providing customer services in a professional office setting; experience handling confidential or sensitive information required; experience using or familiarity with the Supreme Court of Virginia's Judicial Services Case Management System, Case Imaging System, or Financial Management System preferred; or an equivalent combination of education and experience. 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