Responsibilities:

Front Office Operations Manage the day-to-day operations of the front office. Answer incoming calls with professionalism and warmth. Schedule new and existing patients efficiently. Confirm appointments and minimize schedule gaps. Follow up with recall patients to maintain a productive hygiene schedule. Contact patients with pending treatment and help them schedule recommended care. Present financial arrangements and collect patient payments. Maintain accurate patient records and documentation. Deliver exceptional customer service at every patient interaction. Insurance & Billing Verify PPO, HMO, and Denti-Cal insurance eligibility and benefits. Submit insurance claims accurately and promptly. Follow up on outstanding insurance claims, denials, and appeals. Post insurance payments and patient payments. Monitor insurance aging and patient balances. Understand coordination of benefits and insurance guidelines. Help maximize collections while maintaining outstanding patient relationships. Administrative Leadership Coordinate daily office operations and workflow. Work closely with the doctor and clinical team to maintain an efficient schedule. Help train and support front office team members. Maintain office supplies and administrative inventory. Identify opportunities to improve office systems and patient experience. Foster a positive, collaborative, and accountable team environment. Clinical Support (Preferred) While this is primarily a front office leadership position, we value team members who are willing to help wherever needed.

Preferred experience includes:

Seating patients. Taking digital radiographs (X-rays). Assisting with room turnover and operatory setup. Sterilization and instrument processing. Supporting the clinical team during busy periods. An active California DA license is highly preferred but not required. Office Organization & Maintenance During slower clinical periods or non-patient care time, you'll help ensure the practice remains organized and running efficiently by: Organizing operatories and storage areas. Restocking dental supplies. Helping maintain a clean, professional office environment. Assisting with inventory management. Supporting both the front and back office wherever needed.

Qualifications Required:

Minimum of 3 years of dental office management or senior dental front office experience. Strong knowledge of PPO insurance verification, billing, and collections. Experience working with HMO and Denti-Cal insurance. Experience submitting and following up on insurance claims. Excellent communication and customer service skills. Strong organizational and multitasking abilities. Ability to work independently while leading a team. Practice Management Software Experience with one or more of the following: Open Dental (preferred) Practice-Web (preferred) Dentrix Eaglesoft Who You Are We're looking for someone who helps create the kind of office patients enjoy visiting and teammates enjoy coming to work to every day.

You are someone who:

Is a genuine people person and loves interacting with patients. Brings positive energy, enthusiasm, and a smile to work every day. Makes patients feel welcomed, heard, and cared for from the moment they walk through the door. Handles busy days, multiple priorities, and unexpected challenges with professionalism, grace, and a calm attitude. Builds trust through excellent communication and strong interpersonal skills. Leads by example and enjoys helping others succeed. Thrives in a collaborative team environment and believes that no task is beneath anyone. Is dependable, accountable, and takes pride in their work. Is curious, embraces innovation, and gets excited about using modern technology and smarter workflows to improve the patient experience. Enjoys learning new systems, suggesting improvements, and helping the practice grow. Takes initiative, solves problems, and looks for ways to make each day better than the last. Our Culture We believe that culture matters just as much as clinical excellence. We support one another, communicate openly, work hard, and celebrate our successes together. Every team member contributes to creating an exceptional patient experience. We're looking for someone who wants to grow with our practice, values teamwork, and takes pride in making a positive impact every single day.

Pay:

$24.00 - $29.00 per hour

Work Location:

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