Front Office Manager - Embassy Suites Milpitas Silicon Valley

Front Office Manager

• Embassy Suites Milpitas Silicon Valley Milpitas, CA Job Details Full-time $70,500 a year 5 hours ago Benefits Employee stock purchase plan Health insurance Paid time off Parental leave 401(k) matching Employee discount Opportunities for advancement Qualifications Cost management Financial forecasting Operations management Inventory management Upselling Greeting customers Managing hospitality teams Mid-level Compliance management implementation Budget forecasting Team development Managing budgets in a finance role Team management Loyalty programs Financial control management Recruiting Hotel customer satisfaction operations Interviewing Training Cross-functional collaboration Marketing Under 1 year Customer complaint resolution Performance evaluation Full Job Description Front Office Manager•Embassy Suites Milpitas Silicon Valley Embassy Suites by Hilton Milpitas Silicon Valley is looking for a Front Office Manager!

Our all-suites hotel is off

I-680, 11

miles from Silicon Valley and San Jose. We're 10 minutes from the Great Mall and 20 minutes from Levi's Stadium. Our hotel has 267 suites, over 18,000 square feet of event space with 14 meeting rooms. Do what you love, be part of an awesome team and receive some of the best benefits in hospitality. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program.

The ideal candidate will possess:

minimum one year of hospitality management experience minimum six months of hotel front desk experience previous Hilton experience is highly preferred The yearly salary : $70,500 The Benefits

• Hilton is proud to have an award-winning workplace culture ranking #2 World's Best Workplace by Great Place To Work.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage

• for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP)
• purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex.

college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members Work with other departments within the hotel cohesively to ensure our guests are top priority Promote Hilton Honors Loyalty program to guests Lead the hotel's SALT (Service and Loyalty Tracker) scorecard to satisfactory level Be a Front Desk champion What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality

• We're passionate about delivering exceptional guest experiences. Integrity
• We do the right thing, all the time. Leadership
• We're leaders in our industry and in our communities. Teamwork
• We're team players in everything we do. Ownership
• We're the owners of our actions and decisions. Now
• We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!