About the

Role:

We are looking for a highly organized and tech-savvy Customer Success & Operations Specialist to join our team. In this hybrid role, you will be the primary point of contact for our customers while also managing critical back-office operations. You aren't just answering emails—you are actively processing orders, generating and reconciling invoices, and ensuring our operations run smoothly from purchase to delivery.

Key Responsibilities:

Customer Experience:

Act as the first point of contact for customer inquiries, resolving issues promptly and professionally via email and phone.

Proactive Follow-Up:

Track active orders and proactively follow up with customers regarding missing information, shipping delays, or payment statuses.

Invoice & Order Processing:

Accurately generate, process, and send out invoices. Reconcile billing discrepancies and ensure accounts are up to date.

Tech & Systems Management:

Navigate our internal software systems seamlessly to update account records, track inventory availability, and log customer interactions.

Process Improvement:

Help identify bottlenecks in our customer service or billing workflows and suggest tech-driven solutions to improve efficiency.

What We're Looking For:

Highly Tech-Savvy:

You pick up new software quickly and are comfortable navigating multiple digital tools at once.

Detail-Oriented:

You can spot a billing error from a mile away and pride yourself on data accuracy.

Exceptional Communicator:

You can explain complex billing or shipping issues to customers in a clear, friendly, and de-escalating manner.

Self-Starter:

You don't wait to be told what to do; you look for problems to solve and customers to assist.

Requirements:

Strong computer literacy and proficiency in spreadsheet software (Excel/Google Sheets). Excellent written and verbal communication skills. Ability to multitask between administrative duties and live customer support.

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k)

Work Location:

In person