Front Office Supervisor

Front Office Supervisor 3.3 3.3 out of 5 stars 1025 La Bonita Drive, San Marcos, CA 92078 $21

• $22 an hour
• Full-time Lakehouse Hotel and Resort 7 reviews $21
• $22 an hour
• Full-time Front Office Supervisor The Front Office is at the heart of every hotel, and our front-of-house staff are some of the most important members of the team.

Because they are the first to meet our guests, they also have the first opportunity to provide them with impeccable service. As a Front Office Supervisor, you will lead and manage the daily operations of the front desk, ensuring that all guests receive exceptional service. Your role is to oversee staff performance, resolve guest issues, and maintain the smooth and efficient operation of the front office to enhance guest satisfaction.

THE DUTIES OF THE FRONT OFFICE SUPEVISOR INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING

Supervise front desk operations, ensuring efficient check-in/check-out procedures and smooth guest service. Train, mentor, and monitor front office staff to ensure they meet the highest standards of customer service. Handle guest inquiries, complaints, and special requests promptly and professionally. Support the coffee shop operations, ensuring high quality service. Assist in scheduling, monitoring staff performance, and providing feedback to ensure a productive and positive work environment. Ensure compliance with all hotel policies and procedures, including safety and security measures. Manage the daily financial activities of the front office, including cash handling and reporting. Collaborate with other departments (housekeeping, maintenance, etc.) to address guest needs and operational requirements. Serve as the point of contact for VIP guests, ensuring their stay is personalized and memorable. Assist with upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Perform quality checks on employees, employee tasks, and public spaces in the hotel. Complete all required Company training and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Coordinate activities with other hotel departments to facilitate increased communication and guest satisfaction. Performs other related duties as assigned. This position will spend most of the time (50% or more) performing individual tasks related to those performed by direct reports, but primary duties are supervisory or organizational goal related. A portion of the time may be spent achieving organizational objectives, often through the coordinated achievements of subordinate staff. Previous experience in a front desk or supervisory role within the hospitality industry. Strong leadership and communication skills, with the ability to manage and motivate a team. Excellent problem-solving abilities and the capacity to handle challenging situations with professionalism. Proficiency in hotel management software and other relevant tools. Ability to work flexible hours, including weekends and holidays. Excellent customer service skills Proficient in time management, organizing, and managing multiple priorities. Ability to take initiative and effectively adapt to changes. Recognizes an emergency and takes appropriate action. Able to establish and maintain cooperative working relationships. Ability to use sound judgment and work independently, with minimal supervision. Ability to perform a variety of duties, often changing from one task to another of a different nature with impending deadlines and/or established timeframes. Performs well with frequent interruptions/distractions. Ability to consistently demonstrate a "YES" attitude when performing duties with employees, guests, and management.

JOIN THE ADVENTURE

Reminiscent of a summer lake house, The Lakehouse Resort is a refreshing deviation from the commonplace and promises a tranquil escape from life's daily stresses. We offer the optimal ambiance for a perfect event. Guests enjoy affordable luxury on the shores of sunny Lake San Marcos, matched with an unparalleled guest service experience. The Lakehouse Resort offers 143 spacious rooms inclusive of breathtaking views, spa-like showers, Serenity memory foam beds, 100+ channels of high-definition television with premium movie channels, complimentary wireless internet, a magnificent lobby area with a fireplace, a library, board games: 2 spacious pool decks and hot tubs, hammocks, fire pits, and many more legendary amenities. Guests of the resort are encouraged to enjoy our country club, The Links at Lakehouse, which offers 18 holes of championship golf, a driving range, and 18 holes of executive golf. Brickmans restaurant offers fine dining for breakfast, Sunday brunch, lunch, and dinner. In-room dining guests can order off the full menu from the comfort of their hotel room. As an employee, you are eligible to receive a wide range of benefits & perks, including:

• Medical and Dental Insurance
• Company provided Vision and Life Insurance
• Company matching 401(k) program
• Employee Referral Compensation
• FREE green fees & range balls
• Employee discounts on food, drink, merchandise, hotel stays, & Marina activities
• Discounts at Belmont Park
• 4 FREE Rides and Attraction Passes per month
• Lakehouse Resort prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.