Front Office Administrator

Front Office Administrator TrueNorth Health Center Santa Rosa, CA Job Details Full-time From $25 an hour 22 hours ago Benefits Paid training Wellness program Paid time off Employee discount Qualifications Computer operation Guest relations Computer literacy Medical scheduling Administrative experience EMR/EHR Patient interaction Clerical experience CRM system proficiency Productivity software Technical Proficiency Full Job Description TrueNorth Health Center is an 85 patient room, in-patient facility specializing in medically supervised water-only fasting and the use of nutritional medicine to treat a variety of patients with conditions including hypertension, diabetes, autoimmune disorders , and lymphoma. We provide an exclusively whole plant food diet free of added salt, oil and sugar as well as dietary and recreational drugs. We have been in operation for 40 years and have treated in excess of 25,000 patients with our water-only fasting protocol. Our 501c3 non-profit foundation conducts clinical research and is heavily involved in health education.

Job Description:

We have an immediate full-time opening for a Front Office Administrator at our busy inpatient health facility. We are seeking a friendly, conscientious, and efficient individual who is extremely detail-oriented and tech-Savvy, with strong multitasking skills. Strong computer skills are required, including proficiency with Microsoft Office, and the ability to learn and use our EMR system built on salesforce and multiline phone system .

Duties Include:

Greet patients and visitors warmly and professionally, in person and by phone Manage a busy front desk environment with poise and efficiency Answer and route phone calls and emails appropriately Schedule appointments and coordinate daily calendars Collect payments, process transactions, and maintain accurate records Communicate clearly with clinical and administrative staff Handle inquiries with discretion and sensitivity Support check-in and check-out procedures Maintain an organized, welcoming front office space Assist with general administrative tasks as needed •TrueNorth maintains a professional, safe, and drug-free workplace.•

Required Qualifications:

Minimum 3 years of experience in a front desk, reception, guest services, concierge, or administrative support role in a fast-paced professional environment Willingness to cross-train in Concierge and support multiple areas of operations as needed Full-time availability, including Tuesday-Saturday schedule Friendly, positive attitude and service-oriented mindset Excellent customer service skills Clear and confident communication with patients and colleagues High level of care and responsiveness to patient needs Excellent computer and administrative skills Highly organized and efficient Strong multitasking ability in a busy environment Operates with integrity and professionalism Reliable and punctual Ability to work independently while collaborating with a team

Extra Points For:

Experience in healthcare, hospitality, or customer service Experience handling front desk or reception duties Interest in health, nutrition, and eating a whole-plant food diet

Salary:

$25/hr Housing options available PTO plan providing 1 hour per 30 hours worked, and possibility to accumulate hours and roll-over. Wholesome vegan meals, free of added salt, oil and sugar, served in our dining hall.

Job Type:

Full-time Hours:

Tuesday-Saturday, 8:30 a.m. to 5:00 p.m.

Benefits:

Employee discount Paid time off Paid training Wellness program

Job Type:

Full-time Benefits:

Employee discount Paid time off

Work Location:

In person

Pay:

From $25.00 per hour

Work Location:

In person