Music School Office Manager
- Full Time Encore Music & Performing Arts
- 5.0 South Pasadena, CA Job Details Full-time $22
- $25 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Qualifications Customer communication Employee relationship building
Typing Full Job Description Benefits:
401(k) Bonus based on performance Dental insurance Health insurance Office Manager (Full-Time) Encore Music | South Pasadena, CA Lead a team. Support families. Help hundreds of students thrive through music. At Encore Music, we believe music lessons change lives. For over a decade, we've helped students of all ages build confidence, discipline, creativity, and joy through exceptional music education. Today, we proudly serve over 500 weekly students across our South Pasadena and San Marino locations. We're looking for a highly organized, people-focused, and proactive Office Manager to help lead our front office operations and support our growing team. This is an excellent opportunity for someone who enjoys leadership, operations, customer service, problem-solving, and creating exceptional experiences for families. If you're the type of person who loves creating order, supporting a team, building relationships, and making sure things run smoothly behind the scenes, we'd love to meet you. Why Join Encore Music? Full-time, stable position with growth opportunities Leadership role within a growing local business Positive, family-oriented workplace culture Meaningful work helping students and families succeed Paid time off Health reimbursement benefit through QSEHRA Dental insurance options Performance-based bonuses Weekly paid music lesson Supportive leadership and comprehensive training Work in an energetic environment filled with music and creativity
Compensation & Benefits Starting Pay:
$22
Benefits Include:
Up to $200/month Health Insurance Reimbursement through Encore Music's QSEHRA program 40 hours of Paid Time Off (PTO) annually Dental Insurance through AFLAC Performance-based bonus opportunities Paid weekly 30-minute music lesson Professional development and advancement opportunities
Schedule Regular Schedule:
Monday-Friday, 12:00 PM
- 8:00 PM Approximately 40 hours per week Saturday On-Call Expectation The Lead Office Staff serves as the designated on-call administrative contact on Saturdays in the event of administrative staff absence, illness, emergency, or unexpected scheduling coverage needs.
While Saturday work is not part of the regular weekly schedule, reasonable availability to provide support or coverage when necessary is a requirement of this leadership position. Our Saturday hours are 8am-4pm. Position Overview The Lead Office Staff serves as a key operational leader within Encore Music. This individual helps oversee daily office workflow, supports and coordinates office staff, ensures high-quality customer service, and assists leadership with the successful execution of day-to-day operations. This role is ideal for someone who enjoys balancing people leadership with administrative excellence and who takes pride in helping a team perform at its best. Key Responsibilities Office Operations Oversee daily office workflow and front desk operations Ensure administrative processes are completed accurately and on time Assist with scheduling and operational coordination Support enrollment, billing, customer service, and administrative systems Maintain organization of records, communications, and office procedures Team Leadership Support, coordinate, and assist office staff Serve as a primary resource for office-related questions Help maintain consistency in policies, procedures, and communication standards Foster a positive, collaborative, and productive work environment Support leadership initiatives and operational improvements Family & Customer Experience Provide exceptional customer service to students and families Maintain prompt and professional communication standards Help resolve questions and concerns effectively Ensure a welcoming and positive front office experience Recitals & Administrative Accuracy Ensure accuracy and completion of recital tracking, reporting, and sign-up records Coordinate with faculty and office staff regarding recital administration Support special events, projects, and seasonal initiatives Our Ideal Candidate You are someone who: Loves helping people and building relationships Is naturally organized and detail-oriented Thrives in a fast-paced environment Enjoys leadership and supporting a team Communicates clearly and professionally Takes ownership and follows through consistently Is calm under pressure and solutions-focused Enjoys creating systems and improving processes Can balance multiple priorities effectively Brings positivity, professionalism, and reliability to work every day Qualifications Required Minimum 2 years of experience in administrative, office management, customer service, operations, or leadership roles Strong written and verbal communication skills Excellent organizational and time-management abilities Strong computer and typing skills Reliable transportation Ability to maintain professionalism and confidentiality Experience multitasking in a fast-paced environment Preferred Office management experience Team leadership or supervisory experience CRM or scheduling software experience Event planning or coordination experience Customer service leadership experience Systems We Use Gmail Canva NetScore Opus Google Workspace Training will be provided on all company-specific systems and procedures. About Encore Music Encore Music is one of the area's fastest-growing independent music schools, serving families throughout South Pasadena, San Marino, and surrounding communities. We are known for our exceptional customer service, highly qualified teachers, organized systems, and strong community culture. Our administrative team plays a critical role in supporting students, families, and instructors while helping deliver an outstanding music education experience. We believe great teams create great experiences. That's why we invest heavily in training, support, systems, and professional development for every member of our staff. Application Process Please include a brief cover letter addressing: Your experience leading or supporting a team Your experience managing multiple priorities in a fast-paced environment Why you're interested in working at Encore Music What makes you a great fit for this role Qualified applicants will be contacted for interviews.
Position Open Until Filled Start Date:
Immediate Applicants must be willing to undergo a background check in accordance with applicable laws and regulations.
Job Type:
Full-Time Pay:
Starting at $22
Regular Schedule:
Monday-Friday, 12:00 PM
- 8:00 PM Approximately 40 hours per week
Saturday On-Call Expectation Work Location:
In Person
- South Pasadena & San Marino, CA
