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Front Office Manager
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Hampton & Home2 Aurora Medical Center
Aurora, CO (In Person)
$45,760 Salary, Full-Time
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Job Description
Job Overview We are seeking an energetic and highly organized Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, ensure seamless guest services, and maintain a welcoming environment that reflects our commitment to hospitality excellence. Your leadership will set the tone for a positive guest journey, fostering guest relations and ensuring operational efficiency across all front-of-house functions. This position offers an exciting opportunity for a dynamic professional passionate about hospitality management and delivering memorable guest experiences. Duties Supervise and coordinate all front desk operations, including check-in/check-out procedures, reservations, and guest inquiries Lead and motivate front office staff to deliver outstanding customer service with professionalism and enthusiasm Manage multi-line phone systems, ensuring prompt and courteous communication with guests, vendors, and team members Oversee night audit processes to reconcile daily financial transactions accurately while maintaining security protocols Handle guest complaints or issues promptly, turning challenges into opportunities for exceptional service Maintain comprehensive guest records, reservations, and billing information with attention to detail Ensure adherence to hotel policies, phone etiquette standards, and hospitality best practices at all times Qualifications Proven experience in hotel management or front desk operations within a resort or hospitality environment Strong background in customer service, guest relations, and hospitality management principles Multilingual skills or bilingual proficiency preferred to serve diverse guests effectively Knowledge of hotel management systems and multi-line phone systems essential for smooth operations Experience with night audit procedures and front desk supervision highly desirable Excellent communication skills with a friendly demeanor and professional phone etiquette Ability to lead a team in a fast-paced environment while maintaining high standards of service Join us in creating welcoming atmospheres where every guest feels valued! We are committed to fostering an inclusive workplace that celebrates diversity and promotes growth. All roles are paid positions dedicated to delivering top-tier hospitality experiences.