Job Summary Green Meadow Lawn Care is seeking an experienced, detail-oriented, and proactive Office Manager to lead our administrative team and oversee the day-to-day operations of our office in Ellington, CT. We are an established, growing, family-owned lawn care company looking for a leader who takes pride in organization, accuracy, teamwork, and exceptional customer service. The ideal candidate will have proven leadership experience, strong accounting and bookkeeping skills, and advanced proficiency in QuickBooks. This position will oversee two Administrative Assistants, helping ensure that office operations run efficiently, financial records remain accurate, and our customers receive the outstanding service they deserve. Many lawn care companies offer similar products, but what truly sets Green Meadow Lawn Care apart is the pride we take in exceptional customer service. As our Office Manager, you will play a key role in maintaining that standard by leading our office team, improving processes, and ensuring our customers feel supported and valued at every step. We are looking for someone who can take ownership of the office, support and develop their team, and help our growing company continue to operate at a high level. Benefits 401(k)

Retirement Plan:

Because planning for your future is important to us. 401(k)

Matching:

We'll match your contributions because we're nice like that.

Health Insurance Employee Discount:

Enjoy a lush, green lawn at a fraction of the price.

Company Outings:

Annual Memorial Day party, end-of-year grilling day, Christmas party, and bowling party. Responsibilities Leadership & Team Management Supervise, support, and manage Administrative Assistants, ensuring daily responsibilities are completed. Provide direction, training, ongoing feedback & clear expectations to help team members succeed. Foster a positive, collaborative office environment built around teamwork, professionalism, and customer service. Assist with developing and improving office procedures to increase efficiency and consistency. Help connect clients with our field specialists for lawn care consultations, services, and follow-ups. Accounting, Bookkeeping & QuickBooks Oversee day-to-day bookkeeping and accounting activities using QuickBooks. Maintain accurate financial records, reconcile accounts, and help ensure financial information is complete and up to date. Oversee accounts payable and accounts receivable, including invoice processing, payment tracking, and customer account accuracy. Monitor financial transactions and assist with monthly financial reporting and other accounting-related tasks. Maintain organized financial documentation and assist with preparing records for tax filings and outside accounting support. Identify discrepancies, resolve accounting issues, and maintain appropriate financial recordkeeping procedures. Office Operations & Administration Oversee the daily operations of the office, ensuring administrative workflows are organized and running smoothly. Manage office systems, records, documentation, and internal processes. Help coordinate communication between the office, management, field specialists, and customers. Monitor outstanding tasks and ensure customer requests, service issues, and administrative follow-ups are handled promptly. Customer Service & Communication & CRM Management Ensure customers receive prompt, professional, and friendly service across phone calls, text messages, and other communication channels. Oversee the handling of incoming calls, customer inquiries, service requests, and escalated customer concerns. Help resolve customer issues with patience, professionalism, and a solutions-oriented approach. Ensure customer information, appointments, and service requests are accurately maintained in the company's CRM system. Oversee the accurate use and maintenance of Service Assistant CRM and other office software. Ensure customer records, service notes, appointments, and communications are properly documented.

Qualifications Leadership Experience:

Previous experience supervising, managing, or leading an administrative or office team is strongly preferred.

QuickBooks Proficiency:

Demonstrated experience using QuickBooks for bookkeeping, reconciliations, financial reporting, and other accounting functions.

Accounting Knowledge:

Strong understanding of bookkeeping principles, accounts payable and receivable, payroll, and financial recordkeeping.

Administrative Experience:

Previous experience in office management, accounting, business administration, or a related role.

Organizational Skills:

Exceptional attention to detail, time management, and the ability to prioritize multiple responsibilities.

Communication Skills:

Strong written and verbal communication skills, including professional phone etiquette and customer correspondence.

Customer Service:

A commitment to providing excellent customer service and resolving issues in a professional, solutions-oriented manner.

Problem-Solving:

Ability to identify issues, take initiative, and develop practical solutions independently.

Technology Skills:

Comfortable learning and managing CRM systems, office software, and digital communication tools.

Teamwork:

Ability to lead by example, work collaboratively, and maintain a positive, professional office environment. Who We're Looking For We are looking for someone who wants to take ownership of their role and become a trusted leader within our company. The right person is organized, dependable, comfortable with numbers, confident managing people, and proactive about keeping things running smoothly. This is more than a traditional administrative position. We need someone who can balance hands-on accounting responsibilities with team leadership and daily operational oversight. If you enjoy creating order, helping employees succeed, solving problems, and delivering excellent customer service, we encourage you to apply.

Job Type:

Full-time Pay:

$28.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Professional development assistance Ability to

Commute:

Ellington, CT 06029 (Required) Ability to

Relocate:

Ellington, CT 06029: Relocate before starting work (Preferred)

Work Location:

In person