Office Supervisor - Bennett Cancer Center

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES

Essential functions of this role include but are not limited to: Functions as an effective leader and member of the health care team, working collaboratively with physicians, management, and staff. Directly supervises, trains, evaluates, and when needed, disciplines office coordinators, and completes annual evaluations. Provide mentorship, coaching, and performance evaluations for Office Coordinator staff. Identify training needs and organize continuing education opportunities to promote professional growth. Foster a collaborative and supportive work environment that prioritizes patient-centered care. Ensures proper staffing coverage for front desk team. Develop and implement processes that align with industry best practices, optimize workflows, and ensure efficient use of available resources Oversees patient flow and provides comprehensive administrative coordination to support all aspects of patient care for both new and established patients Manages scheduling and front desk operations and facilitates communication with other departments to ensure seamless service delivery. Communicates daily and reports any patient, office workflow, or personnel issues and updates, and escalates to Manager for review. Supervises all aspects of radiation therapy billing and demonstrates expertise in overall revenue cycle performance, including charge capture, charge entry, and A/R management for physician practice as well as hospital revenue for the department. Completes prior authorization, charge entry, coding accuracy, claim submission, payment posting, and follows-up on denials or underpayments. Monitors accounts receivable and ensures timely resolution of outstanding claims to meet departmental financial goals. Collaborates with physicians, therapists, and dosimetrists to verify appropriate documentation supporting billed charges. Stays current with payer requirements, CPT/HCPCS coding changes, and regulatory updates that affect oncology billing. Oversee accurate and timely completion of daily charges including resolution of charge capture questions, coding conditions (ICD10 and

CPT/HCPCS

), financial and payer audits, and other revenue cycle challenges requiring deep professional knowledge of each category. Act as a point of contact between the billing office, clinical staff, revenue integrity, and hospital finance departments. Communicate billing requirements and updates to clinical staff to ensure accurate charge capture. Address patient inquiries related to charges and insurance coverage in a professional and timely manner. Manages and organizes provider schedules and appropriately coordinates meetings as needed under the direction of the Manager. Consistently demonstrates integrity, accountability, and respectful and courteous behavior toward patients, visitors, peers, co-workers and direct reports. The OC Supervisor regularly communicates and disseminates important information, acts as liaison between BCC staff and other departments Recognizes level of urgency/emergency and responds appropriately using standard operating procedures and critical thinking skills. Appropriately arranges internal and external resources to support the highest standard of follow-up for patient visits. This may include diagnostic testing, referrals to other specialists, and admissions (both scheduled and emergent), and other administrative tasks related to patient care. Facilitates the prescription refill process as needed between patient and provider. Ensures compliance with HIPAA and all other aspects of confidentiality including appropriate handling of phone calls and medical record requests, both internally and externally, and further ensuring that patient EMR record is maintained with the most current data available. Participates in cancer center and BCC committees on quality and workflow topics. Oversee the ordering and inventory management of office supplies and equipment to ensure operational efficiency. Ensures timely submission and tracking of all departmental invoices, maintaining compliance with financial protocols and deadlines.

MINIMUM QUALIFICATIONS

Minimum of 5 years of experience in a healthcare customer service environment required. BA/BS degree/college coursework preferred; HS diploma or GED required. Previous supervisory experience preferred Requires excellent computer skills with proficiency in a Windows environment. Bi-lingual capability highly desirable. Possesses ability to multi-task and function as an integral member in a team environment. Exhibits excellent computer and technology skills. Demonstrates excellent verbal and written communication skills. Must exhibit a proactive and thoughtful approach to problem solving. Critical thinking skills required. Must be able to assume primary responsibility as preceptor and take an active role in various trainings. Demonstrates a high degree of integrity and accountability. Demonstrates dependability and punctuality regarding attendance. At Stamford Health, we believe that every patient deserves compassionate, personalized, person‑centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.