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Lead Administrative Assistant/Office Manager

Job

Shoreline Wellness Center & Behavioral Health Clinic

West Haven, CT (In Person)

$57,200 Salary, Full-Time

Posted 2 days ago (Updated 11 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Lead Administrative Assistant/Office Manager Shoreline Wellness Center & Behavioral Health Clinic West Haven, CT Job Details Full-time $25 - $30 an hour 3 hours ago Qualifications Customer communication Electronic health records (EHR) management Abuse and neglect policy adherence HIPAA Medical records Managing patient records Child abuse reporting laws Full Job Description The primary function of the Administrative Assistant/Office Manager is to assist Shoreline Wellness Center and Shoreline Wellness Behavioral Health Clinic staff in coordinating client care and managing administrative staff, under the guidance of the Management team/department heads. The Lead Administrative Assistant will facilitate the coordination of client mental health treatment with the interdisciplinary team and provide support to administrative and clinical staff.
Job Duties:
Schedule, reschedule, and cancel patient appointments Triage telephone calls from new, existing, and former patients, as well as providers and community organizations Monitor clinician caseloads and availability Help train and set up new employees/interns in the administrative office Review and fax the requested medical records Check voicemail boxes and follow up with clients, providers, etc. Assist in verifying patient insurance and eligibility, collect copayments and deductibles Promote administrative policies to ensure the quality of care Demonstrate excellent customer service in all interactions Manage the office administrative teams Other duties as assigned
Job Requirements:
Proficiency in using computers and programs, including Google Suite, Microsoft Suite, and the Electronic Health Records (EHR) system Excellent customer service and problem-solving skills Knowledge of HIPAA and Mandated Reporter clauses Excellent written and oral communication skills Strong organizational skills Clinical skills preferred An ideal candidate will have experience working in behavioral health settings and/or a Bachelor's degree in Psychology/Social Work/Sociology.
Job Type:
Full-time, Monday through Friday. Evenings required until 8 PM, Mondays- Thursdays. Some Flexibility in the schedule. This position is
IN-PERSON
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