Restoration Company Salary:

$55,000.00 to $65,000.00 (Based on Experience)

Benefits Include:

Health Insurance Offered 401(k) Plan Training and Career Growth Opportunities Opportunity to Learn Restoration Software and Processes We are seeking an organized, energetic, and customer-focused Office Manager / Customer Service Coordinator to oversee daily office operations and support our restoration team. This position plays a critical role in ensuring our office runs efficiently, customers receive excellent service, and field crews have the information they need to successfully complete jobs. The ideal candidate is a strong communicator, takes initiative, stays organized, and enjoys being the person who keeps things moving. This is a hands-on leadership role for someone who can manage administrative responsibilities while also assisting with scheduling, dispatching, billing, and customer communication.

Primary Responsibilities:

Manage daily office operations and support the administrative team Ensure company procedures, guidelines, and requirements are followed Audit job files to confirm all required documentation is complete and accurate Maintain organized customer and project records Train, coach, and support office personnel to improve efficiency and performance Provide backup receptionist support, including answering phones and assisting customers Communicate with customers in a professional, friendly, and helpful manner Schedule and dispatch crews to job sites Provide crews with job details, updates, and necessary information Assist with billing, invoicing, and entering estimates Coordinate schedules between customers, technicians, and management Help resolve customer concerns and complaints quickly and professionally Promote a positive customer experience from initial call through job completion

Qualifications & Skills:

Office management or administrative leadership experience preferred Strong phone skills with a friendly and professional communication style Excellent customer service skills Highly organized with strong attention to detail Ability to multitask and prioritize in a fast-paced environment Strong written and verbal communication skills Experience with scheduling, dispatching, or coordinating field teams preferred Leadership experience managing or overseeing employees preferred Ability to take ownership, solve problems, and get things done Positive attitude with a customer-first mindset Strong computer and office skills Experience with billing, estimates, or restoration documentation preferred Xactimate experience is a plus, but training will be provided for the right candidate with a strong work history

What We Are Looking For:

We are looking for someone who is dependable, motivated, and willing to take charge. The right person will help create an efficient office environment, support field operations, and ensure customers receive exceptional service throughout the restoration process.

Expected Results:

Office operations run smoothly and efficiently Administrative tasks are completed accurately and on time Job files are properly documented and maintained Customers receive timely communication and outstanding service Customer concerns are addressed quickly and professionally Field crews receive accurate information and support to complete jobs successfully

Requirements:

High school diploma or GED required Ability to successfully complete a background check, subject to applicable laws Previous office management, customer service, or administrative experience preferred If you are an organized leader who enjoys helping people, solving problems, and being part of a team that makes a difference for customers during challenging situations, we want to hear from you. #

INDT Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Health insurance Paid time off Application Question(s): How many years have you worked in an office environment completing general office duties and answering the phones? Do you have any experience working for a fire water damage restoration company? Do you any experience dispatching crews? Xactimate training will be provided, but do you have any experience with Xactimate estimating software?

Work Location:

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