Oversees daily operations of the office, including front desk, clinical support staff, and checkout functions
Manages team schedules across administrative and clinical staff to support provider schedules and patient flow
Directly supervises Medical Assistants, LPNs, ATCs, and administrative support staff
Monitors office efficiency throughout the day and intervenes to prevent delays
Provides at-the-elbow troubleshooting and operational support
Serves as primary escalation point for patient concerns and service recovery
Manages day-to-day operational needs for on-site physicians
Oversees administrative and clinical inventory
Completes end-of-day audits and reconciliation processes
Serves as primary back-up for staffing coverage
Promotes adherence to workflows, policies, and service standards Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.

Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards. HSS is nationally ranked No. 1 in orthopedics (for the 16th year in a row) and No. 3 in rheumatology by U.S. News & World Report (2025-2026). Our guiding principles are helping us in our search for exceptional talent-candidates that align with our unique workplace culture and who want to maximize the abundant opportunity for growth and success. Not ready to apply? Click Introduce Yourself at the top of the screen to join our Talent Community.

Our patients say it best:

We receive consistently high ratings from our patients for the quality of our doctors and our hospital. More than 3,000 have shared their experience in their own words. 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