Assistant Front Office Manager

Position Summary:

A Kolter Hospitality Assistant Front Office Manager delivers service excellence to our guests by assisting the Director of Operations and General Manager to create a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.

Essential Functions:

Manage all aspects of front desk operations for assigned shift. Ensure all front office team members deliver the brand promise and provide exceptional guest service. Assist in greeting and checking in guests. Ensure front office staff are familiar with products and services. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. Responsible for assisting in hiring, training, and coaching of the front office team. Responsible for weekly scheduling to ensure they reflect the business needs and are adjusted accordingly within the budgeted guidelines. Ensure front office team members are in proper uniform and adhere to the Company's grooming standards. Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand. Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information. Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked-in advance. Work with Housekeeping and Engineering to clock rooms as necessary for maintenance and amenities. Inventory management. Responsible for ensuring coverage of all front desk shifts when there are call outs. Report any items in need of repair. Follow all safety procedures while working. Perform any additional tasks requested by management.

Behavioral Expectations:

Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company. Passionately provide personalized guest service.