Front Office Manager

Job Summary The Front Office Manager plays a crucial role in ensuring the smooth operation of the front office and providing exceptional customer service. This position is responsible for overseeing daily office activities, managing clerical tasks, and maintaining a welcoming environment for clients and visitors. The ideal candidate will possess strong organizational skills, proficiency in office management software, and a commitment to delivering high-quality service.

Duties :

Supervision of Front Office Staff :

Directly supervises personnel, including training, scheduling, and performance evaluation.

Guest Relations Management :

Manages guest interactions, addresses complaints, handles special requests, and resolves issues promptly.

Operational Oversight :

Coordinates front desk, reservations, and guest services to ensure smooth and efficient operations. Collaboration with

Other Departments :

Liaises with housekeeping, maintenance, and other departments to meet guest needs and ensure efficient hotel operations.

Maintaining Standards :

Ensures the front office area is clean, presentable, and welcoming; enforces policies related to cash handling, check-ins, and check-outs. Requirements Proven experience in a front desk supervisor/manager or similar role. Exceptional organizational skills to manage multiple tasks effectively. Strong customer service skills with a friendly demeanor when interacting with guests. Ability to work collaboratively within a team environment while also being self-motivated. This position offers an exciting opportunity for individuals looking to advance their career in hospitality while contributing to a supportive team atmosphere.

Job Type:

Full-time Pay:

$21.68 - $22.68 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person