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OP
Oasis Preferred Maintenance
Office Administrator/Service Coordinator
Career Insights for Office Manager (General)
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Based on Florida data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$56,080 / year median in Florida
+11% projected growth
Job Description
Who is Oasis Preferred Maintenance (OPM)? At OPM, we're redefining excellence in the commercial ice machine industry. As a rapidly expanding leader in water filtration, ice machine sanitization, and refrigeration services, we proudly partner with businesses across the Southeast to keep their operations clean, safe, and running at peak efficiency. Though we're a young company, our team of 30+ skilled employees proudly covers seven Southern states, and our growth shows no signs of slowing down. That means there's plenty of room for you to learn, grow, and advance with us. At OPM, you'll have the opportunity to make a real difference, helping business owners and managers across multiple industries maintain the systems they rely on every day. We take care of our team the same way we take care of our customers: with competitive pay, great benefits, and recognition for your hard work. We're not just aiming to be the Southeast's top ice machine service provider. We're building a company that's genuinely a great place to work. OPM Mission, Values, Culture At OPM, our mission is to deliver smart, efficient, and economical solutions for every aspect of ice machine operation and water filtration systems. Our business is built on three guiding principles: Customer Service. Customer Experience. Customer Value. These principles define how we operate, driving excellence in every project, every partnership, and every client interaction. Just as we invest in our customers, we invest in our people. OPM provides a strong foundation for employee growth, advancement, and long-term success through ongoing coaching, technical training, and a culture of accountability and self-preparedness. As a unified team of technical and scientific professionals, we take pride in setting the highest standards in both service and sales, and in achieving our personal and professional goals along the way. www.
O-P-M.com Job Description A regional leader in the repair and maintenance of commercial ice machines and water filtration systems is searching for an Office Administrator / Service Coordinator in the Pensacola, FL area. This role sits at the heart of our Service Delivery team. You'll build and manage preventative maintenance schedules, coordinate service visits between our Field Service Technicians and customers, track parts and warranty claims, and serve as a key point of contact for the customers we serve every day. This position ensures the timely flow of information and resources, contributes to operational efficiency, and plays a key role in delivering exceptional customer service. Enjoy great pay in a fun atmosphere. If you are enthusiastic and able to forge lasting relationships among internal and external customers, and have a passion for learning and curiosity for discovering how complex concepts and objects work, please tell us about yourself! Qualifications High School Diploma or equivalent Customer service experience is required Ability to work a full-time schedule which includes a rotating on-call weekend schedule Good written and oral communication skills with the ability to project a pleasant tone Ability to utilize technology to maximize efficiency Your positive personality is infectious and works well individually and in a team You are organized, energetic, self-motivated, and reliable Desire to make this your career Willingness to keep learning Proficiency in Microsoft Teams, Excel, and Outlook is required Experience with and ability to learn new CRM, scheduling, and facilities management software (such as Jobber, Salesforce, ServiceTitan, FleetForce, HD Fleet, ServiceChannel, Ecotrak, Corrigo) 1-3 years of scheduling or service coordination experience preferred (HVAC, ice machine, or similar field service industry a plus) Experience with project management and Asana is preferred To be considered for an interview, you must provide at least (3) references Essential Functions & Job Requirements Strong command of company policies and procedures Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience A desire to continually increase your knowledge of the industries we serve, and the products, services, and processes our company can produce Exhibit good decision making, analytical problem solving, excellent organizational abilities, and obsessive attention to detail Be able to multi-task in a high pace environment Create and maintain preventative maintenance schedules Coordinate work order schedules between Field Service Technicians and customers Maintain and order inventory and parts that the Field Technicians use Field customer inquiries via phone and/or email Follow up with customers regarding maintenance Monitor and support customer satisfaction Other duties as assigned Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The company will provide the employee with a company-owned phone to effectively complete the job requirements. While performing the duties of this job, the employee will work primarily in a climate-controlled environment with minimal safety/health hazards. The employee sits for extended periods of time and must have sufficient visual acuity to work on a computer monitor for extended periods of time. This is a full-time position. Management establishes hours of work. Employee must be punctual and dependable. Position requires open communication between employee, employees, and management team. We are an Equal Opportunity Employer who offers a competitive wage and other benefits.
O-P-M.com Job Description A regional leader in the repair and maintenance of commercial ice machines and water filtration systems is searching for an Office Administrator / Service Coordinator in the Pensacola, FL area. This role sits at the heart of our Service Delivery team. You'll build and manage preventative maintenance schedules, coordinate service visits between our Field Service Technicians and customers, track parts and warranty claims, and serve as a key point of contact for the customers we serve every day. This position ensures the timely flow of information and resources, contributes to operational efficiency, and plays a key role in delivering exceptional customer service. Enjoy great pay in a fun atmosphere. If you are enthusiastic and able to forge lasting relationships among internal and external customers, and have a passion for learning and curiosity for discovering how complex concepts and objects work, please tell us about yourself! Qualifications High School Diploma or equivalent Customer service experience is required Ability to work a full-time schedule which includes a rotating on-call weekend schedule Good written and oral communication skills with the ability to project a pleasant tone Ability to utilize technology to maximize efficiency Your positive personality is infectious and works well individually and in a team You are organized, energetic, self-motivated, and reliable Desire to make this your career Willingness to keep learning Proficiency in Microsoft Teams, Excel, and Outlook is required Experience with and ability to learn new CRM, scheduling, and facilities management software (such as Jobber, Salesforce, ServiceTitan, FleetForce, HD Fleet, ServiceChannel, Ecotrak, Corrigo) 1-3 years of scheduling or service coordination experience preferred (HVAC, ice machine, or similar field service industry a plus) Experience with project management and Asana is preferred To be considered for an interview, you must provide at least (3) references Essential Functions & Job Requirements Strong command of company policies and procedures Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience A desire to continually increase your knowledge of the industries we serve, and the products, services, and processes our company can produce Exhibit good decision making, analytical problem solving, excellent organizational abilities, and obsessive attention to detail Be able to multi-task in a high pace environment Create and maintain preventative maintenance schedules Coordinate work order schedules between Field Service Technicians and customers Maintain and order inventory and parts that the Field Technicians use Field customer inquiries via phone and/or email Follow up with customers regarding maintenance Monitor and support customer satisfaction Other duties as assigned Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The company will provide the employee with a company-owned phone to effectively complete the job requirements. While performing the duties of this job, the employee will work primarily in a climate-controlled environment with minimal safety/health hazards. The employee sits for extended periods of time and must have sufficient visual acuity to work on a computer monitor for extended periods of time. This is a full-time position. Management establishes hours of work. Employee must be punctual and dependable. Position requires open communication between employee, employees, and management team. We are an Equal Opportunity Employer who offers a competitive wage and other benefits.