Duties and Responsibilities:

Main point of contact on phones to manage incoming calls, emails, chats, and/or interactive voice response systems First point of contact for in-person walk-ins Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathetic and professional voice and manner Detail oriented and efficient Able to generate sales leads from calls and manage retention for renewal customers or re-shop needs Follow up on payments and cancellation requests Ability to memorize, recall, or research answers quickly Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team targets, goals, and quotas Aim for customer resolution and return Offer support and assistance to management and producer staff

Customer Service Job Requirements and Qualifications:

High school degree or equivalent 4-40 License is not required but encouraged or applicant willing and able to obtain Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and handling phone systems Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts Able to concentrate on multiple tasks at once Excellent time management and prioritization skills Ability to answer the phone, listen actively, relay information, and type basic information simultaneously Customer-focused for positive customer experience and resolution We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Job Type:

Full-time Pay:

$31,000.00 - $40,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

License/Certification:

4-40 or 2-20 Insurance License? (Preferred) Ability to

Relocate:

Safety Harbor, FL 34695: Relocate before starting work (Required)

Work Location:

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