HVAC Office Operations Manager WITH Service Titan Experience

As our family-owned HVAC company continues to grow in both residential and commercial work, we're looking for an HVAC and ServiceTitan knowledgeable Office Operations Manager who's ready to jump in and make things happen. This is a hands-on role for a true go-getter—someone who enjoys tackling projects, supporting every department, and helping to keep the wheels turning behind the scenes. You'll work side-by-side with ownership and the team, helping turn ideas into action and backing up everyone from the office to the field.

Job Title:

Office Operations Manager Industry:

HVAC /

Air Conditioning Company Size:

Small, established company Position Overview We are seeking an experienced and highly organized Operations Manager with a strong HVAC background, including Dispatch and Service Titan expertise and HR experience to help lead and support the overall operations of our growing air conditioning company. This role is critical to keeping the business running smoothly, financially stable, and well-coordinated across departments. Key Responsibilities Oversee daily operations of the Dispatch Department, collaborating closely with the Field and Construction Managers to effectively allocate personnel and resources and ensure customer satisfaction. Utilize expert-level Service Titan knowledge run reports, assist with updates and make improvements within the system. Build and maintain strong client and customer relationships. Support sales strategy development and execution to achieve revenue targets. Build and maintain strong client and customer relationships. Develop and implement operational policies, procedures, and best practices. Monitor KPIs, productivity metrics, and operational efficiency. Ensure compliance with company standards, regulations, and safety policies Foster a collaborative, high-performance work environment. Assist with hiring of technicians and administrative staff. Maintain personnel records and insurance benefits. Qualifications Minimum of 5+ years of experience with HVAC in a leadership position. Minimum of 5+ years of daily Service Titan use, Service Titan Certified a plus Excellent communication (verbal and written), including phones and problem-solving skills required Self-motivated, detail-oriented, and results-driven. Notary a plus What We Offer Competitive salary based on experience Health insurance 401(k) with company matching Stable, long-term position with growth potential Opportunity to play a key role in shaping operations and company success

Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Retirement plan Vision insurance

Experience:

Service Titan:

4 years (Required)

Work Location:

In person