Office Administrator

Villa Rosa Homeowners Association is seeking a professional and detail oriented Office Administrator to assist with the daily operations of the community office. Responsibilities include resident communication, recordkeeping, vehicle and gate access records, lease and application support, vendor coordination, office organization, and administrative support for the Board of Directors. The successful candidate must possess strong computer skills, excellent communication skills, and the ability to handle resident matters professionally and confidentially. Prior HOA, property management, or administrative experience is preferred. The Office Administrator may be responsible for: Greeting and assisting homeowners, tenants, guests, vendors, and contractors. Answering phone calls, emails, and office inquiries in a professional manner. Maintaining resident, owner, tenant, lease, vehicle, barcode, and guest pass records. Assisting with rental, sales, lease, and application paperwork. Helping process parking passes, vehicle registration records, gate access, call box updates, and barcode requests. Maintaining organized physical and digital files for HOA records. Assisting with notices, letters, violation correspondence, meeting announcements, and resident communications. Receiving and documenting complaints, maintenance concerns, rule violations, and resident requests. Coordinating with vendors, contractors, landscapers, security, towing companies, and service providers as needed. Assisting with Board meeting preparation, agendas, packets, sign-in sheets, notices, and minutes. Helping maintain official records and ensuring documents are stored properly. Assisting with collection of forms, applications, insurance documents, leases, and required resident information. Monitoring office supplies and helping keep the office organized. Supporting communication between the Board, management company, residents, and vendors. Maintaining confidentiality of resident, financial, legal, and association information. Performing other administrative duties as assigned by the Board or management. Required Skills and Qualifications Strong computer skills are required. Proficiency with email, Microsoft Word, Excel, Google Workspace, PDF files, and basic office software. Ability to learn HOA management software, online portals, gate access systems, and digital filing systems. Strong written and verbal communication skills. Excellent organization and attention to detail. Ability to manage multiple tasks and follow through. Professional, courteous, and patient when dealing with residents. Ability to maintain confidentiality. Dependable, punctual, and self-motivated. Prior office, administrative, property management, HOA, condominium, or customer service experience preferred.

Pay:

$20.00 - $25.00 per hour

Work Location:

In person