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Office Manager
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Servpro of Winter Park
Winter Park, FL (In Person)
$62,400 Salary, Full-Time
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Job Description
SERVPRO of Winter Park is hiring an Office Manager! If you are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect fit. As Office Manager, you will manage, train, lead, and motivate the office team while playing a key role across our office processes. Restoration industry experience, especially with a SERVPRO franchise, is strongly preferred. To apply, email your resume and a brief description of your work history to office@servprowinterpark.com. What You'll Do Manage the office team, including Job File Coordinators and Administrative Assistants. Maintain a professional office culture and coordinate interdepartmental communication and activities. Ensure delivery of appropriate training and onboarding to all office personnel; plan and facilitate monthly team meetings. Facilitate completion of mid-year and annual employee reviews. Monitor National Accounts program compliance and manage subcontractor certifications, insurance, and documentation. Manage and maintain local and SERVPRO compliance information for the Storm Program. Oversee franchise compensation/payroll and the staffing plan. Manage and disposition lead sources. Complete daily bookkeeping; prepare and analyze financial reports, including divisional performance. Manage Accounts Payable, Accounts Receivable, and cash flow. Monitor federal/state compliance and risk-management training completion. Act as the subject matter expert for office-related technology and processes. Ensure employment files and records are accurate and complete. Complete the application process for Preferred Vendor programs. Establish processes so office Key Performance Metrics (KPMs) meet franchise goals/targets. Process payroll and ensure timely submission of Royalty Reports. Develop and maintain the office division annual plan and manage performance. Handle and resolve customer complaints, with a goal of resolution within 5 business days. Manage the company calendar and the on-call/staffing schedule. Order and manage office supplies, equipment, and inventory. Coordinate facilities and vendors, including the building, utilities, equipment service, and phones/internet. Oversee front-desk and phone coverage, mail, and shipping. Coordinate IT and software needs, including accounts, licenses, and equipment for new hires. Track PTO, timekeeping, and employee schedules. Manage petty cash, expense reports, and company credit card reconciliation. Assist the Senior Leadership Team and perform other duties as assigned. What We're Looking ForRequired 5+ years of office, accounting, or customer service management experience. Proven leadership skills with experience building a strong team.