Front Office Manager Fairfield Inn & Suites Augusta, GA Job Details Full-time From $17 an hour 1 day ago Benefits Free parking Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Staff supervision Interpersonal skills Managing teams in a customer support role Coaching Managing hospitality teams Frontline customer support management Team development Attention to detail Problem-solving Organizational skills Leading team collaboration initiatives Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Team motivation (leadership skill) Full Job Description Are you a hospitality superstar who loves leading a team, solving problems, and making guests feel like they're right at home? We're looking for a strong, dependable, guest-focused Front Office Manager who is ready to jump in, lead from the front, and help make our hotel a place where both guests and employees love to be! -What You'll Do Lead and support the Front Office team on a daily basis. Put the guest first and make sure every guest receives exceptional service. Handle, resolve, and follow up on guest complaints daily with professionalism and urgency. Make sure the Front Office is fully staffed and covered at all times. Be willing to cover shifts when needed — this is a hands-on leadership position! Work 2 operational shifts each week while also having 3 administrative days . Coach, train, motivate, and hold Front Desk employees accountable. Monitor guest satisfaction, service standards, and front desk performance. Assist with scheduling and making sure the right people are in the right place at the right time. Ensure front desk procedures, cash handling, Marriott standards, and hotel policies are followed. Help resolve operational issues and communicate effectively with other departments and management. Create a positive, energetic, and FUN work environment while still holding the team accountable. Lead by example — if the team needs help, you're not afraid to jump in! What We're Looking For

REQUIRED

Minimum 2 years of Marriott Front Desk experience . Previous Front Office leadership or supervisory experience preferred. Strong communication and problem-solving skills. Excellent customer service skills. Ability to remain calm and professional during difficult guest situations. Dependable, flexible, and willing to work different shifts when needed. Strong organizational skills and attention to detail. Ability to coach, motivate, and hold employees accountable. Comfortable working in a fast-paced hotel environment. Must be a team player who is willing to roll up their sleeves and get the job done! Why You'll Love Working With Us We believe work should be productive AND fun!

Our team enjoys:

Birthday Time Off PTO Paid Holidays Monthly Employee Celebrations Fun & Positive Work Environment Employee Appreciation & RecognitionOpportunities to Grow

THE RIGHT PERSON FOR THIS ROLE

… You're not just looking for a title — you're looking for an opportunity to lead, grow, and make a difference. You know how to turn an unhappy guest into a happy one. You know how to motivate a team. You're not afraid to answer the phone, work the desk, help a guest, or step in when the hotel gets busy. Most importantly, you care. If you're dependable, energetic, experienced, guest-focused, and ready to be part of a team that works hard and celebrates together, WE

WANT TO MEET YOU!

READY

TO JOIN THE TEAM?

Starting Pay:

$17.00/hour Bring your Marriott experience, your leadership skills, your personality, and your "let's get it done!" attitude. Apply today and come be part of our hotel family!

Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Free parking Health insurance Paid time off Vision insurance

Work Location:

In person