Front Office Manager

Now Hiring:

Front Office Manager | The Riverside Hotel The Riverside Hotel is currently seeking an experienced and motivated Front Office Manager to lead our Front Desk team. This is a key leadership role responsible for delivering an exceptional guest experience from check-in to check-out, ensuring a warm welcome and lasting impression for every guest.

Position Overview:

As Front Office Manager, you will oversee all day-to-day operations of the Front Desk team and Night Audit teams. You'll play a pivotal role in maintaining guest satisfaction, managing departmental performance, and supporting the hotel's operational and financial goals.

Key Responsibilities:

Lead, train, and develop Front Office staff, including Front Desk Agents, Night Auditors and Reservationists. Drive a culture of exceptional guest service through hands-on leadership and consistent training initiatives. Respond promptly and effectively to guest concerns, ensuring swift resolution and satisfaction. Manage daily scheduling and staffing for all Front Office roles. Monitor and uphold all hotel policies, procedures, and brand standards. Oversee daily Front Office operations, ensuring smooth workflow and guest satisfaction. Prepare accurate revenue and inventory forecasts; assist in departmental budgeting. Coordinate effectively with other department leaders to ensure seamless operations. Maintain and manage the Property Management System, including group blocks and inventory control. Administer and track employee incentive programs. Participate in the hotel's Manager on Duty (MOD) program.

Qualifications:

Minimum 3 years of supervisory experience with a team of 5 or more direct reports. Prior hotel management experience is required . College degree preferred but not required. Proven ability to lead by example and inspire high performance in others. Excellent communication skills, both written and verbal. Strong organizational and multitasking abilities. Tech-savvy with strong computer skills and experience using PMS systems. (

Opera/Microsoft:

Experience preferred) Reliable transportation and a valid driver's license.

Additional Requirements:

Professional demeanor and a high level of integrity. Flexible availability, including nights, weekends, and holidays. Ability to work independently and make sound business decisions. Effective conflict resolution and guest recovery skills. Physically able to sit, stand, and walk for extended periods. If you're passionate about hospitality, love leading a team, and thrive in a fast-paced environment, we invite you to apply and become part of The Riverside Hotel's leadership team.

EOE/AA/M/F/D/V

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Free parking Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person