Front Office Supervisor

About it.. Front Desk Supervisor role with leadership growth potential We are looking for a leader at the desk, not just someone who checks guests in High-visibility position at the front line of the hotel Luxury, historic Autograph Collection hotel Fast-paced, event-driven environment with high guest expectations Requires confidence, composure, and strong guest recovery skills Must be willing to lead by example during nights, weekends, and peak periods What you'll be doing… Lead the front desk team during shifts and set the tone for service Be visible in the lobby and own the guest arrival and departure experience Coach and support front desk agents in real time Handle escalated guest concerns with professionalism and urgency Hold team members accountable to luxury service standards Assist with scheduling, training, and daily operational flow Communicate effectively with housekeeping, F&B, and events to ensure smooth operations Step up as the leader on duty when needed and make confident decisions What's in it for you… Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! 401(k) enrollment after 30 days! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! You'll enjoy this job because… You want to grow within Front Office You enjoy providing excellent guest experience You're self-motivated to go above and beyond You should be able to… Speak, read, and write in primary language used in the workplace Sit, stand, walk, and be in front of a computer for 8+ hours Requirements… Customer service experience, preferably in Hospitality or related industry High School diploma or equivalency education certificate required About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Source:

Hospitality Online