Type:

full-time

Job Description:

Position Overview:

The Office Administrator/ Customer Excellence Support- provides administrative support and customer service to both internal and external customers. The Customer Excellence Support; supports executing timely customer related requests and a continuous support of the Sales and Operations Team goals .

Summary of Responsibilitie s:

Required to be in the office five days a week 8am to 5pmIs punctual and arrives at work on time (8 am)Answers and transfer calls on a multi-line phone sys temAccepts deliveries, sorts mail, and maintains phone li stsHandles sensitive and/or confidential documents and informat ionCommunicates with the manager and customers on job or deadline iss uesEstablishes a positive image to both internal and external customers while delivering superior customer serv iceProvides administrative support to the Sales Team and Operations Departm entSupports ongoing continuous improvement while developing knowledge of our customer and supplier b aseProfessionally handles and efficiently routes incoming calls and walk in custom ersAssists with customer requests and serves as a resou rceProvides internal support to sales team and operations te amsFacilitates the execution of timely customer payables and monthly clo sesPrints other USM location breakdo wnsDemonstrates timely execution of accurate customer data input and repo rtsOperates with integrity and confidentiality while upholding ethical standards of the organizat ionDevelops accounting-based solutions while implementing new systems, procedures, and internal progr amsSends requested information to customers using established templa tesOrganizes/Files monthly customer breakdowns and forwards them to the Recycling Consult antOrganizes monthly payables and forwards them to the Accounting Departm entHandles customer inquir iesPerforms customer account setup / database maintena nceExecutes purchase contract creation / maintena nceExpedites customer load breakdown to provide timely information or paym entExecutes material breakdown & customer pricing in putMust demonstrate competency in all aspects of the job and company objecti vesDemonstrate understanding of company policies, rules and train ingOther duties as assig ned Desired Characterist ics: Bilingual (English and Spa nish)High School Diploma and previous similar position and/or industry exper ienceStandard MS Office software usage (Outlook, Excel, Word)Ability to work in a fast-paced environment, managing multiple prior itiesAbility to perform accurate data entryExcellent written and verbal communication s killsHighly orga nizedExperience with industry software preferred, especially knowledge of d LogicCandidate must pass a pre-employment physical, background and credit c heck.

Able to fulfill flexible scheduling requirements as determined by the manager and / or business needs of the oper ation Minimum Safety Training Require ments: Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)

US-SOP-01

United in Safety Manual

US-F11 QEH&S

Policy

US-SOP-03

Team Member H andbookWe strive to demonstrate our Core Values in all positions at

USM:

Trust ? Commitment ? Loyalty ? Passion ? Perf ormanceUSM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team careers@unitedscrap.com to make arrangements. 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