Daily Responsibilities:

Assist the Office Manager in all aspects of daily operations: hiring, scheduling, training, coaching, and performance conversations. Serve as the acting leader in the Office Manager's absence, ensuring smooth day-to-day operations. Ensure the office is patiently ready every day, meeting all service and operational standards. Handle customer concerns with empathy, efficiency, and professionalism. Help opticians and technicians deliver top-tier patient care and product recommendations to better the lifestyle of the patient. Support front office tasks including phone calls, check-in/check-out processes, pretesting, and insurance processing. Help maintain inventory accuracy and a clean, organized, well-run office. Drive a culture of positivity, accountability, and continuous improvement. What We're Looking For (Minimum Requirements): Leadership experience

You've managed people or processes and are ready to take the lead. Tech-savvy and adaptable
Ability to navigate using tablets, digital systems, and multitasking across digital platforms. High energy and mobility
Comfortable being on your feet and moving throughout the office during the day keeping energy and team moral high. People-first mindset
Outgoing, engaging, and excited to interact with patients all day. Eager to learn
Open to feedback and growth in a fast-paced environment.

Optical experience is a bonus—but not required. We'll train the right leader. Availability to work during office hours (including some Saturdays). Ability to travel to other locations only when support is needed.

Perks & Benefits:

Paid Time Off and Paid Holidays 401(k) Retirement Plan Health, Dental, and Rx Insurance 100% Paid Parental Leave Free Eye Exams & Glasses (including immediate and extended family discounts) Company-Paid Life Insurance You will

Thrive Here If You Have:

Team Leadership Experience

Specifically in retail, optical, or healthcare industries. Motivational Style
Skilled at inspiring others while maintaining high standards. Versatile Operator
Can confidently shift between leading, problem-solving, and hands-on support. Strong Communicator
Clear, confident, and professional with both patients and teammates. Detail-Oriented and Proactive
You notice the small things and take initiative before issues arise Growth-Driven
You're motivated to keep learning, improving, and advancing your career.

Ready for Your Next Step? If you're someone who shows up ready to lead, who embraces challenges, and who knows how to bring out the best in others, apply now! 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