Front Office Supervisor

Responsibilities:

• Manage and oversee all front desk operations, including check-in, check-out, and guest services.
• Ensure excellent customer service by providing prompt and courteous assistance to guests.
• Handle guest complaints and resolve issues in a professional and timely manner.
• Train and supervise front desk staff to ensure they are knowledgeable and provide exceptional service.
• Maintain accurate records of guest interactions, reservations, and financial transactions.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies.
• Manage room inventory and reservations to maximize occupancy and revenue.
• Maintain a clean and organized front desk area.

Requirements:

• Previous experience in hotel management or front desk operations is preferred. Hilton experience preferred.
• Strong customer service skills with the ability to handle difficult situations diplomatically.
• Excellent communication skills, both verbal and written.
• Bilingual/multilingual skills are a plus.
• Proficient in using hotel management software systems.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong organizational and multitasking abilities.
• Knowledge of phone etiquette and professional communication skills.
• Degree or certification in hospitality management is desirable.

We offer competitive pay and benefits packages for qualified candidates. Join our team of dedicated professionals in providing exceptional hospitality services. !

Job Type:

Full-time Pay:

$16.00

• $18.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Free parking Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person