This Isn't Just a Front Desk Job; It's a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported Whether a patient is calling for the first time or checking in for their tenth visit, you are the voice that shapes their experience. At Restore Your Core Physical Therapy , that voice matters. We're looking for a patient-care-focused administrative professional who brings warmth, focus, and professionalism to every interaction. Someone who doesn't just schedule appointments, but creates clarity in busy moments, protects clinic flow, and helps patients feel confident in what comes next. This role is not about punching the clock. It is about being the heart of a cash-based, boutique physical therapy practice that believes care starts before the first visit and trust is built through clear communication, consistency, and emotional intelligence. Why This Role Matters You are the first impression and the lasting one. From the initial inquiry through ongoing scheduling and follow-up, you guide patients through their experience with confidence and empathy. You explain expectations clearly. You protect boundaries professionally. And you ensure every interaction reflects the standards of a prestigious, patient-centered clinic. Our clinic is growing, and our systems matter. If you love bringing structure to busy days, communicating with intention, and helping people feel supported without chaos, you will thrive here. What You'll DoPatient Communication & Intake Answer incoming phone calls with professionalism, warmth, and confidence Conduct intake conversations with empathy and active listening Gather accurate patient information while maintaining clear professional boundaries Clearly explain clinic structure, scheduling expectations, and next steps using approved office verbiage Scheduling & Clinic Flow Manage provider schedules efficiently and accurately Schedule evaluations and follow-up visits with attention to clinic capacity and flow Coordinate scheduling needs alongside the Greenwood Office Manager to ensure consistency across locations Handle cancellations and reschedules according to company policy Maintain schedules without deviation from established protocols Communicate scheduling concerns, capacity issues, and operational needs to the Regional Office Manager Financial Communication (Cash-Based Practice) Confidently explain evaluation deposit requirements and payment expectations when applicable Collect Initial Evaluation deposits and process related payments accurately and professionally Ensure patients understand scheduling and financial expectations before care begins, reducing confusion and friction Coordinate with leadership regarding patient account questions and payment-related concerns Administrative & Documentation Duties Maintain accurate patient records in the EMR Use Google Workspace and Excel to support daily operations, tracking, and communication Process incoming and outgoing faxes accurately and on time Respond to patient emails and messages with professionalism and strong grammar Follow all SOPs and administrative systems consistently Professional Standards & Accountability Uphold clinic policies without creating personal exceptions Maintain consistent communication standards to protect brand integrity Represent a prestigious environment through appearance, conduct, and communication Handle difficult conversations calmly and respectfully Take ownership of mistakes and communicate challenges to leadership when support is needed Collaborate closely with the Greenwood Office Manager while receiving support, direction, and oversight from the Regional Office Manager. You're a

Great Fit If You:

Have 3+ years of professional experience in an administrative, office, customer service, healthcare, or client-facing role Communicate clearly and confidently, especially by phone and email Are comfortable using Google Workspace, Excel, and EMR systems Are detail-oriented, organized, and reliable in a fast-paced setting Are emotionally mature, calm under pressure, and respectful of boundaries Are comfortable following established systems, structure, and leadership direction Take pride in professionalism, consistency, and accountability This Role Is Not a

Good Fit If You:

Prefer to create your own processes instead of following established systems Avoid difficult conversations or struggle with accountability Become overwhelmed in structured, fast-paced environments Blur professional boundaries with coworkers or patients Dislike policies, protocols, or consistent standards This role requires professionalism, emotional intelligence, and consistency. The right person finds security and pride in that. What's In It for YouSchedule Full-Time, Onsite Position 2 mornings starting at 7:00 AM 2 evenings ending at 6:00 PM Every other Friday ending at 5:00 PM Shared responsibilities and cross-coverage with the Greenwood Office Manager Ongoing support, coaching, and oversight provided by the Regional Office Manager Compensation & Benefits $20-$25 per hour ($41,600-$52,000 annually) Health Insurance Dental Insurance 401(k) Profit Sharing 6 Paid Holidays Ongoing Training & Development Company Events & Team Celebrations We intentionally pay a higher wage so you can choose how to allocate your time and benefits, rather than offering traditional PTO. Why Join Restore Your Core Physical Therapy? Restore Your Core Physical Therapy is a specialty, cash-based boutique physical therapy practice serving the Zionsville community and surrounding areas. Our commitment to exceptional patient care and experience has earned recognition as Best of Suburban North Indy 2025 and Best of Indy 2025 , honors voted on by our patients. We are not corporate. We are intentional, professional, and deeply patient-focused. Our team values communication, accountability, high standards, and creating an environment where patients feel cared for from their very first interaction. If you want a role where your communication skills matter, your professionalism is respected, and your work directly impacts the patient experience every single day, we would love to meet you. Take the Right Step We're actively interviewing and looking to hire soon. If this sounds like the kind of role where you would bring your best every day, we'd love to hear from you. Apply today to join Restore Your Core Physical Therapy in Zionsville, IN.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Professional development assistance Application Question(s): Tell us a time you made a mistake at work. How did you handle it? This role sometimes requires explaining policies or having uncomfortable conversations with patients or coworkers. How do you approach these situations? Our clinic places a high value on professionalism, consistency, and patient experience. What does working in a 'high standard' environment mean to you? This role involves frequent phone calls and intake conversations that can last up to 20 minutes long with patients who may be anxious, emotional, or frustrated. How do you make someone feel heard while still keeping the conversation focused and professional? Tell us about a time you had to follow established policies or scripts, even if you personally would have handled it differently? Written communication is a big part of this role. How do you ensure your emails or messages are clear, professional, and grammatically correct when responding quickly? Give an example of a time you were juggling multiple tasks at once (Phones, schedules, messages, interruptions). How do you stay organized and avoid mistakes? Ability to

Commute:

Zionsville, IN 46077 (Preferred)

Work Location:

In person