Front Office Manager

Job Summary Front Office Manager will oversee daily operations of the Front Desk and hold some responsibility for overseeing the hotel in the absence of the General Manager. This position supervises work activities of the Front Office personnel with coordination of Maintenance and Housekeeping to provide adherence to brand standards and ensure maximum guest satisfaction. The Front Office Manager is also responsible for maintaining associate morale, setting and following the budgetary goals and maintaining effective inter-departmental relations. The Front Office Manager will report directly to the General Manager at the property and is subject to a 90 day probationary period. Duties and Responsibilities Responsible for overall day to day hotel Front Office operations. Responsible for maintaining Brand Standards throughout the Hotel. Provides direction and training to all associates. Coordinates the activities of the Front Office, in conjunction with the Housekeeping and Maintenance departments. Daily oversees all Front Office operations including reservations, checking in and out, handling of financial transactions (such as settling accounts or providing currency exchange), billing and accounting reconciliation, fielding customer inquiries, arranging guest services, and more. Acts as the Manager on Duty (MOD) when scheduled as such by the General Manager. Monitors and controls departmental payroll costs daily. Responsible for daily revenue and accounting reporting to corporate management and ownership. Assists in managing aspects of P&L by controlling costs and achieving budgeted goals. Monitors labor productivity and departmental scheduling. Must be familiar with Marriott inspection procedures and standards. Ability to maintain guest confidence through prompt and courteous communication with guests and associates. Resolves customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Selects or assists in the selection of hotel associates, completes new hire paperwork, reviews associate performance and conducts personnel actions such as disciplinary actions and terminations. Ensures prompt and appropriate response to conflict management. Evaluates and supports proper staffing levels and positions to ensure the success of the hotel. Implements succession planning within each direct report to provide new opportunities as associates develop. May assume the responsibilities of the General Manager in his/her absence. Performs special projects and other responsibilities as assigned. Participates in task forces and committees as requested. Travels to attend corporate training, meetings and other event(s) as deemed necessary. Qualifications Associate or higher degree from an accredited college/university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is preferred Successful hotel management experience is a must, at least 2 years of progressive experience is desired. Previous Marriott experience is highly preferred. Verifiable record improving guest service and satisfaction. Excellent communication skills, conflict resolution skills. Excellent knowledge of computers and systems. Clean motor vehicle record as the position may require driving. Must be well-groomed with professional appearance. Must be able to demonstrate a high level of integrity, take ownership of personal and team actions, promote collaborating, nurture a positive professional work environment and adhere to Avalon's Standard Operating Procedures. Working Conditions Physical Requirements Must be able and willing to work evenings & weekends, or various hours when needed or required. Must be able to work with challenging clients / employees. Must be able to respond to emergencies 24/7. Flow of work and character of duties involve the coordination of manual dexterity and normal and visual attention.

Activities:

standing and walking, reaching with hands and arms, bending, stooping, kneeling and crouching. Some heavy lifting and moving of objects weighing up to 50 lbs.

Direct Reports Front Office Staff Job Type:

Full-time Pay:

$36,000.00 - $40,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Hotel management: 3 years (Preferred)

Location:

Gonzales, LA (Preferred)

Work Location:

In person