Assistant Front Office Manager

Hotel AKA Boston Common is hiring for an Assistant Front Office Manager! The Assistant Front Office Manager will play a crucial role in supporting and overseeing the Front Office team, ensuring the seamless operation of all front desk activities. The successful candidate will demonstrate exceptional people management skills, adept at resolving conflicts, providing effective coaching and development opportunities and fostering teamwork.

Team Member Responsibilities:

Assist Front Office Manager in supervising daily front desk activities according to the established guidelines. Prioritize and delegate daily work responsibilities to front desk staff. Train and guide front desk staffs to provide quality customer services. Manage staffing schedules, shift changes, payrolls, and labor costs. Resolve guest issues and enquiries to ensure guest satisfaction. Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies. Develop and implement strategies for bell desk, front office and parking. Ensure that facility is maintained clean, neat, safe and secure Ensure that employees are properly groomed and dressed. Identify process improvement to achieve financial and service goals. Plan shift schedule and duties based on business forecast. Supervise the billing and cash processes to ensure compliance with company standards. Provide feedback to the team members on their performances and improvements. Required Skills & Qualifications High school degree or equivalent Minimum of three years of Guest Service experience. Demonstrated strong guest service, problem solving and decision-making skills. Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management. Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort. Ability to be flexible with work schedule including nights, weekends and holidays. Meticulous attention to detail

Skills Needed:

Motivational, verbal communication, written communication and manageability. Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements. AKA Hotels + Hotel Residences is a part of a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we're always looking for Team Members ready to join our family. Grow with us!

Job Type:

Full-time Pay:

$70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person