Office Manager

Embark on a rewarding career with Fire Safety and Protection (FSP)! FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It's our goal to be the single source for our customers' inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety. We are military friendly! At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields. Learn more here. Apply today and become part of a company where your skills and dedication are valued. Job Description Office Manager The Office Manager oversees daily administrative and office operations. This role supports management and field operations by managing personnel and finances, coordinating scheduling and customer service activities, and serving as a central point of communication among technicians, management, vendors, and clients.

Responsibilities:

Manage daily office operations to ensure efficiency and organization Maintain office policies, procedures, and filing systems (digital and physical) Oversee office supplies, equipment, and vendor relationships Support management with reports, correspondence, and documentation Coordinate scheduling for fire alarm, sprinkler, security, and inspection services Communicate job details, changes, and priorities with technicians and supervisors Track work orders, service tickets, and job completion documentation Maintain inspection reports, service records, permits, and compliance documents Ensure licenses, certifications, and training records are current for technicians Serve as the primary point of contact for incoming calls and client inquiries Address customer concerns professionally and escalate when necessary Assist with invoicing, job costing, and purchase order tracking Track service agreements and support collections as needed Coordinate with accounting on payroll submissions, technician hours, and expenses Assist with onboarding, orientation, and employee documentation Maintain personnel files and support training coordination Track time-off requests, attendance, and employee communications Support a culture of safety by promoting safe work practices and addressing safety concerns professionally

Education and Experience:

High school diploma or equivalent required; associate's degree preferred 2+ years of office management or administrative experience Experience in the fire alarm, security, construction, or life safety industry strongly preferred Skills & Competencies Strong organizational and time management skills Excellent written and verbal communication Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling software Ability to multitask and prioritize in a deadline-driven environment Basic understanding of job costing, invoicing, and service coordination Attention to detail and high level of confidentiality Work Environment and Physical Requirements Ability to sit, stand, and work at a computer for extended periods Ability to lift up to 25 lbs. occasionally Occasional interaction with field staff and job-site documentation

Benefits:

Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees: Company paid benefits: Life/AD&D Long Term Disability Employee Assistance Program Paid Time Off (PTO) 7 Paid Holidays, and 1 floating holiday (employee choice) Paid jury duty and bereavement leave

Voluntary Health Benefits:

Medical, Dental, Vision Voluntary Life/AD&D Voluntary Short-Term Disability Supplemental Benefits:

Voluntary Accident, Voluntary Critical Illness Legal Services HSA /

Health Care and Dependent Care FSA Plans Additional Benefits:

401k Retirement Plan (Traditional & Roth)  Why FSP? 

Supportive Culture:

We value our employees and provide ongoing training.

Career Growth:

Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.

Broad Opportunities:

With offices in the eastern U.S. and Canada, we offer diverse locations and roles.

Client-Centered:

We serve commercial property owners and facility managers with dedication and care.

Rapid Growth:

Join us as we expand and invest in new markets.

Professional Development:

FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry . As part of this commitment, FSP offers various program sponsorships, including a NICET certification program, which reimburses employees for the costs of NICET Level

I,II,III, IV

study materials and testing and provides tiered pay increases upon achievement of certification.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.