Office Administrator

Office Administrator LightWork Therapy and Recovery Woburn, MA Job Details Full-time $45,000 - $55,000 a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Flexible schedule Retirement plan Qualifications High school diploma or GED Organizational skills Newsletters (communication methods) Behavioral health Full Job Description About Us Lightwork Therapy and Recovery provides high-quality Women's mental health and addiction counseling and treatment. We use a personalized, solutions-focused approach to support lasting change. We strive to empower clients to develop tools, strategies, and more positive thinking patterns to positively impact their lives. We meet clients where they are, and work alongside them in partnership to create tangible practices they can utilize in life's more difficult moments. Lightwork Therapy and Recovery has expanded our services over the last year and is in need of a dedication Clinical Coordinator in our new Braintree location to manage the day to day of the office, maintain schedules, and provide an excellent client experience at the first point of contact. We pride ourselves in providing compassionate, comprehensive, and individualized treatment services and are excited to bring these much needed service to Braintree. Benefits In addition to competitive pay, we offer quality health insurance, dental and vision, paid time off, and more. We believe in the growth and success of our team to support our mission of helping our clients.

Position Overview:

The Clinical Coordinator plays a critical role in maintaining the operational flow of Lightwork Therapy and Recovery, ensuring that both administrative and client care responsibilities are handled efficiently. This position requires strong organizational skills, attention to detail, and the ability to support both clients and staff in a fast-paced environment.

Key Responsibilities:

Front Desk & Administrative Support:

Oversee daily front desk operations to ensure smooth client flow and communication. Answer front desk phone calls, providing assistance to clients, families, and referral sources. Manage client appointment scheduling, rescheduling, and virtual meeting coordination, ensuring clients receive timely access information and that availability aligns with clinician schedules. Track and monitor client attendance, following up on missed appointments when necessary. Ensure the office is well-stocked with necessary supplies, including snacks for clients. Prepare and organize welcome bags for new clients to support their onboarding experience. Set up the office each day, ensuring a welcoming and functional environment for clients and staff.

Medication & Client Coordination:

Manage and oversee the medication schedule, ensuring accuracy and compliance with treatment plans. Coordinate with prescribers and pharmacies for medication adjustments, refills, and prior authorizations. Support the Nurse Practitioner and clinical team with administrative tasks related to medication management as needed.

Communication & Outreach:

Assist with creating and distributing the Lightwork Therapy and Recovery newsletter to keep clients and families informed. Conduct alumni follow-up calls to check on former clients' progress and offer continued support resources. Monitor and respond to emails and inquiries from clients, families, and community partners.

Documentation & Compliance:

Scan and upload Explanation of Benefits (EOBs) into the appropriate system for financial tracking. Support staff with maintaining proper clinical documentation and ensuring compliance with agency policies.

Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Education:

High school or equivalent (Required) Ability to

Relocate:

Woburn, MA 01801: Relocate before starting work (Required)

Work Location:

In person