Job Description
Office Manager Simply Orthodontics - 2.9 Worcester, MA Job Details Full-time $70,000 - $90,000 a year 15 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Paid sick time Qualifications Streamlining administrative processes as a healthcare practice manager Insurance third-party billing Customer communication Patient scheduling systems Team member evaluation Health insurance claim processing Patient flow optimization Medical insurance coverage verification Operational management Operations coordination Coaching Practice management software Dental insurance Team scheduling Performance feedback (performance evaluation method) Administrative experience Team development Patient experience leadership Employee attendance management Clinical performance metrics Leading team collaboration initiatives Schedule creation Insurance provider collaboration Outpatient services management Customer service management Senior level Healthcare performance metrics analysis Clinical staff scheduling Team motivation (leadership skill) Communication skills Full Job Description Simply Orthodontics is seeking an experienced Office Manager to oversee the daily operations of our patient-focused orthodontic practice. You'll be joining an experienced team in a well-established practice with strong systems and operational support already in place. This role plays a key leadership position within the practice and works closely with the Orthodontist, clinical team, and leadership to support schedule efficiency, treatment starts, patient experience, and overall practice performance.
Schedule :
Monday - Friday 8 am - 5 pm Responsibilities Oversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environment Lead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team culture Manage and optimize the orthodontic schedule to support efficient patient flow, maximize provider productivity, and create a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visits Support new patient consultation flow and treatment start goals by partnering closely with the Treatment Coordinator and Orthodontist to ensure a best-in-class patient experience Oversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experience Run and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performance Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission Coach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the office Collaborate closely with the Orthodontist and leadership team to support office goals, patient satisfaction, and overall practice growth Participate in weekly and monthly meetings to review KPIs, discuss operational opportunities, and stay aligned on practice goals This is an opportunity to step into a leadership role within a well-run, team-oriented orthodontic practice where your impact will directly contribute to both the patient experience and overall success of the office. Full-time Benefits We recognize that taking care of our team is just as important as taking care of our patients. That's why we offer a comprehensive benefits package, including: Health insurance starting on your first day of employment Vision insurance Paid vacation time Paid holidays Paid sick time Dental and orthodontic benefits 401(k) retirement plan with employer contribution Consistent, set schedule (no weekends!) #simplyortho Prior management experience is required Hands-on experience with orthodontic/dental insurance processes, billing, and patient financial coordination is preferred Proven ability to lead and support front office and administrative teams in a fast-paced environment Experience managing HR-related matters within the office, including timecards, PTO tracking, and team accountability Strong organizational, communication, and problem-solving skills Experience managing provider schedules and supporting efficient patient flow in a high-volume practice setting is preferred Ability to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metrics Experience with orthodontic/dental practice management software preferred
