Office Manager

ColonialWebb is seeking an Office Manager to join our Glen Burnie team! If you are service-oriented, enjoy supporting others, and have a passion for office leadership, we encourage you to apply. The ideal candidate will have prior experience in an HVAC office environment, along with demonstrated management and leadership experience.

Who we are:

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry. Perks of joining

ColonialWebb:

Competitive salary Career development and progression 401(k) plan with company match PTO and paid holidays Excellent medical, dental, life, vision and disability benefits Employee Assistance Program Employee referral incentives Pay range: $80k-$90k annually What you will do: Provide daily guidance, support, and coaching to the coordination team, helping them work through challenges as they arise Train and onboard Service Coordinators on current systems, processes, and best practices, as well as support adoption of new tools and procedures Monitor workloads and service support by reviewing open work orders and participating in Work in Progress (WIP) meetings as needed Partner with Operations, Sales, Field teams, and administrative staff to strengthen collaboration, alignment, and continuous improvement Escalate technician, customer, or coordination concerns to the appropriate Building Service Supervisor or Operations Manager when necessary Deliver excellent customer service to both internal teams and external customers, consistently meeting expectations with professionalism and efficiency What we are looking for: Possess high school diploma or equivalent Possess the leadership skills to motivate, create engagement and produce results through the coordination team Ability to follow a standardized process Ability to proactively identify and resolve problems; work with other teams and management, as needed, to resolve problems Ability to work independently without direct supervision Possess the courage to make informed decisions Demonstrate dependability and display a strong work ethic Possess and demonstrate excellent communication and customer service skills Ability to perform multiple activities in a timely manner with high accuracy EOE M/W/Disability/Vets Veterans and those with previous military experience are encouraged to apply

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Paid time off Referral program

Work Location:

In person