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Office Manager & Resource Navigator
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Centro Multicultural La Familia
Pontiac, MI (In Person)
$42,640 Salary, Full-Time
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Job Description
Office Manager & Resource Navigator Centro Multicultural La Familia Pontiac, MI Job Details Full-time $39,520 - $45,760 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Flexible schedule Life insurance Retirement plan Qualifications Teamwork Zoom Attention to detail Data entry Organizational skills Video conferences (communication methods) Full Job Description Company Overview Centro Multicultural La Familia, Inc. (CMLF) is a dedicated nonprofit organization committed to providing culturally affirming support services to families through a holistic approach. Our diverse, bilingual staff offers programs that enhance mental health, substance abuse recovery, domestic violence support, education, health promotion, business entrepreneurship all aimed at improving quality of life for the communities we serve. Job Overview We are seeking an energetic and detail-oriented Office Manager & Resource Navigator to oversee daily office operations and serve as a vital resource connector within our organization. This role combines administrative leadership with community engagement, ensuring smooth office functioning while guiding families and clients toward essential services. The ideal candidate will thrive in a dynamic environment, demonstrating excellent organizational skills, strong communication abilities, and a passion for supporting diverse populations. Duties Essential functions include the following but are not limited to:
- All other duties as assigned by the supervisor within the scope of this position that contributes to the advancement of CMLF as a premier provider of services for people with emotional/mental health/support needs.
- Answer all incoming program calls and handle caller's inquiries whenever possible redirecting calls as appropriate within a culturally affirming perspective.
- Check clients and visitors in, and ensures that they get transferred to appropriate staff/program.
- Supervises volunteers assigned to the reception area to assist.
- Greet, assist and/or direct clients and visitors in a friendly and assertive manner helping them feel welcomed and included.
- Provide secretarial support to supervisors and other program staff as needed within a spirit of collaboration .
- Ability to use Microsoft Office including Word, Excel and PowerPoint.
- Sort mail and distribute to staff's mailboxes.
- Make sure that reception area is always tidy and sanitized frequently.
- Assist with data entry of resources in the community, especially those related to Victims of Crime and mental health concerns.
- Ability to learn about community resources available for clients and listening to community's needs in order for them to access resources needed.
- Performs some HR functions such as preparing New Hire packet and sits down with new staff to go over benefits, direct deposit forms, IRS forms, zoom phone usage, email address, etc.