Business Office Manager

Position Summary The Business Office Manager (BOM) is responsible for overseeing the daily financial and administrative operations of the facility business office. This role is a key interdisciplinary team member and ensures accurate billing, collections, accounts receivable/payable, resident trust management, and compliance with federal and state regulations in a skilled nursing and rehabilitation setting. Key Responsibilities Business Office & Financial Operations Manage all aspects of the business office, including billing, accounts receivable, accounts payable, and private pay collections Maintain and reconcile resident trust fund accounts Conduct and participate in monthly Triple‑Check meetings with clinical and interdisciplinary teams Monitor census and payor accuracy and ensure data integrity in financial systems Process private statements and follow up on outstanding balances Prepare and review financial reports as required by the Administrator or Regional BOM Billing & Payor Management Oversee billing for Medicare, Medicaid, Managed Care, and Private Pay Handle resident Medicaid applications and redeterminations Communicate with residents and family members regarding payor benefits, billing statements, and payment expectations Work closely with the Regional Business Office Manager to reduce AR days and manage past‑due accounts Compliance & Collaboration Ensure compliance with company policies, state and federal regulations , and long‑term care billing requirements Maintain confidentiality of all resident and financial information Serve as a liaison between the business office, facility leadership, residents, families, vendors, and government agencies Support survey readiness and corrective action plans related to business office functions Supervision & Leadership Supervise and support front‑office staff as applicable Assist with training, performance management, and accountability of business office personnel Promote a professional, organized, and resident‑focused office environment Occasional Weekend manager rotation, required.