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Lakeview Behavioral Health
Manager of Office Operations
Career Insights for Office Manager (General)
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Based on Minnesota data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$59,906 / year median in Minnesota
-3% projected decline
Job Description
Manager of Office Operations Lead. Support. Make a Difference. Are you a hands-on leader who enjoys developing teams, solving problems, and creating exceptional patient experiences? Lakeview Behavioral Health is seeking a Manager of Office Operations to lead Office Managers across our clinic locations while providing operational support to ensure our offices run efficiently every day. This hands-on leadership role is ideal for someone who enjoys balancing team leadership with direct involvement in daily operations. You'll mentor staff, improve workflows, support clinics when needed, and help create a welcoming experience for the individuals and families we serve. This position requires frequent travel between our clinic locations in Hibbing, Duluth, Grand Rapids, and Brainerd. Applicants may reside in either the Hibbing or Duluth areas. Essential Duties & Responsibilities Provide leadership, supervision, coaching, and support to Office Managers across all clinic locations. Recruit, interview, onboard, train, and develop Office Managers. Ensure consistent office operations, registration, scheduling, and customer service practices across all locations. Travel regularly between clinic locations to provide leadership, operational support, and staff coverage, with the flexibility to travel on short notice when needed. Assist with front office, registration, scheduling, insurance verification, and other administrative responsibilities when operational needs require. Monitor staffing needs and coordinate coverage to maintain efficient clinic operations. Support Office Managers in resolving operational challenges, workflow concerns, and patient service issues. Verify and maintain accurate client demographic, insurance, and registration information within the Electronic Health Record (EHR). Process and assist with medical records requests, documentation, and other administrative functions as needed. Monitor provider schedules and coordinate scheduling changes to maximize clinic efficiency. Ensure compliance with HIPAA, payer requirements, and organizational policies and procedures. Foster a positive, collaborative work environment focused on teamwork, accountability, and excellent customer service. Conduct performance evaluations, provide ongoing coaching and feedback, and support the professional development of Office Managers. Collaborate with Leadership to improve office workflows and operational efficiency. Participate in continuing education, cross-training, and other duties as assigned. Required Qualifications Minimum of 2 years of experience in an administrative or office management role, preferably in a healthcare or behavioral health setting. Experience supervising front office, registration, patient access, or administrative staff preferred. High school diploma or equivalent required; Associate degree or higher preferred. Strong organizational, communication, and problem-solving skills. Proficiency with Google Workplace and Electronic Health Record (EHR) systems. Knowledge of insurance verification, payer requirements, and medical terminology preferred. Ability to maintain confidentiality and comply with HIPAA regulations. Valid driver's license, reliable transportation, and the ability to travel regularly between clinic locations. Must successfully pass a Minnesota Department of Human Services (DHS) background study as a condition of employment If you're a collaborative leader who enjoys supporting teams, improving operations, and making a meaningful impact in behavioral healthcare, we'd love to hear from you. Apply today to join the Lakeview Behavioral Health team!