Assistant Front Office Manager Delta by Marriott Minneapolis Northeast Hotel Minneapolis, MN Job Details Full-time From $50,000 a year 20 hours ago Qualifications Computer operation Customer communication Operations management Expense management Processing cash transactions De-escalation techniques Conflict de-escalation Frontline customer support management Team development Hiring Organizational skills Property management systems (PMS) Computer skills Office management Business operations

OPERA Full Job Description Responsibilities:

Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. Prepare forecasts and reports and assist in the development of the Rooms Division budget. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Track guest satisfaction surveys and maximize usage of the guest response tracking system. Provide training for associates and supervisors. Develop and implement controls for expense management. Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate wih staff members. Ensure timely completion of performance appraisals. Communicate both verbally and in writing to provide clear direction to staff. Ensure all Front Office Quality Standards are complied with and are consistently applied. Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Maintain all front desk related equipment and a par stock of supplies. Resolve guest complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues. Job Requirements Prior Front Office Supervisory experience required. Ability to work evenings and week-ends. Hotel experience preferred. Proficient with Opera/similar operating system. Computer literacy a must. Advanced knowledge of Marriott Bonvoy program. Able to handle cash and credit transactions. Maintain a professional appearance and manner at all times. Communicate well with guests. Must possess thorough knowledge of all front office operations and individual job requirements. Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Able to manage multiple tasks at all times and have excellent organizational skills.

Job Type:

Full-time Pay:

From $50,000.00 per year