Office Manager

Position Overview We are seeking a highly organized and proactive Office Manager to oversee daily administrative operations at our HVAC company. This role is essential in ensuring smooth office workflow, supporting field technicians, and delivering excellent customer service. The ideal candidate thrives in a fast-paced environment and can effectively manage multiple priorities. Key Responsibilities Manage daily office operations, including scheduling, dispatch coordination, and customer communications Answer phones, respond to emails, and handle customer inquiries professionally Coordinate service calls and maintain technician schedules Process invoices, payments, and maintain accurate financial records Maintain customer databases and service records Order office supplies and manage vendor relationships Assist with keeping a clean work environment Ensure compliance with company policies and industry regulations Support management with reports, data entry, and administrative tasks Qualifications Proven experience as an Office Manager, Administrative Assistant, or similar role (HVAC or service industry experience preferred) Strong organizational and multitasking skills Excellent communication and customer service abilities Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling/dispatch software Ability to work independently and as part of a team Bonus Skills Experience with HVAC service software (e.g., ServiceTitan, Housecall Pro, or similar) Familiarity with dispatching technicians and route planning Knowledge of basic HVAC terminology Compensation & Benefits Competitive salary based on experience Health insurance Paid time off and holidays How to Apply Please submit your resume and a brief cover letter outlining your experience through Indeed. Join our team and help keep our operations running smoothly while supporting a company that keeps homes and businesses comfortable year-round.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): What does "great customer service" mean to you in a home service business? Experience in HVAC, plumbing, or service industry (Yes/No)

Experience:

Customer service: 2 years (Preferred)

Work Location:

In person