Office Manager/Accountant

Benefits:

401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Paid time off

Job Title:

Office Manager -

Residential Moving Company Job Summary:

The Office Manager is responsible for overseeing daily administrative operations of a residential moving company. This role ensures efficient scheduling, customer service excellence, accurate billing, and accurate accounting using Quickbooks Online. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Manage day-to-day office operations, including phone calls, emails, and customer inquiries Schedule residential moves and coordinate logistics with Crew Coordinator. Prepare and process estimates, invoices, and payments Take accurate Household Goods inventories from clients Maintain accurate customer records and job documentation Handle customer concerns, complaints, and service follow-ups professionally Supervise and support administrative staff, including hiring and training as needed Coordinate with operations team to ensure timely and efficient job execution Monitor office supplies and manage vendor relationships Conduct payroll and basic bookkeeping tasks Ensure compliance with company policies and relevant regulations

Qualifications:

High school diploma or equivalent (associate's or bachelor's degree preferred) 2+ years of office management or administrative experience (moving or logistics industry preferred) Strong organizational and multitasking skills Excellent communication and customer service abilities Proficiency in Microsoft Office and scheduling/CRM software Proficiency in Quick Books Online Ability to work under pressure and solve problems quickly Attention to detail and strong follow-through

Work Environment:

Office-based role with frequent communication with sales and logistics personnel Fast-paced environment with peak demand during summer months

Compensation & Benefits:

Competitive salary (based on experience) Paid time off and holidays Health benefits Opportunities for growth within the company