Front Office Manager

About Mountain Sky Guest Ranch Just 30 scenic miles north of Yellowstone National Park in Montana's beautiful Paradise Valley, Mountain Sky Guest Ranch is the perfect place for the outdoor enthusiast. Horseback riders, hikers, mountain bikers, kayakers, fly-fisher folk, whitewater rafters, rock climbers and naturalists all find themselves drawn here season after season, along with the individuals who simply seek to live and work in a peaceful mountain setting in the heart of Yellowstone Country. While the ranch opens May 5 and closes at the end of October, many of our 100+ staff members work during our family season, which runs early-June through August. If you are a seasonal worker we encourage you to apply early as we are always looking for individuals who can work our expanding 6 month season. We have many positions available for those college students and others who are looking for 3 months of summer work, or a possible internship. The Employee Experience This is so much more than a job. During the interview process, we try our best to describe the environment, the job, and the connections that staff form with guests, with their coworkers and with nature. Despite our best efforts, however, we eventually learn that this experience goes far beyond what our words can convey. While you can read on in greater detail below, we'll summarize the experience with this: You will work hard, alongside fellow staff and the management team, as we tirelessly strive to provide our guests with the most incredible experience possible; you will play hard, getting to experience the endless recreational opportunities and natural wonders that Yellowstone country has to offer; and you will experience all of this with a group of adventurous, hard-working, personable and fun-loving people that will become lifelong friends. Ideal Candidate Last season, 80% of our families chose to re-book at the end of their stay, and staff interaction with our guests is the single most important ingredient to our success. We're looking for people who understand the importance of a friendly smile and a kind word. Our guests aren't here to be served by a staff that is 'seen but not heard'… they want to hear your story, share a laugh, and experience true western hospitality at its finest. Our staff members are personable, adventurous, hard-working, honest, and are willing to pitch in when they see that a helping hand is needed. Finally, we're looking for people with a desire and a willingness to learn. Rather than departmentalize, we give our entry-level Guest Services staff the opportunity to work a variety of jobs in order to gain a better understanding of the operation as a whole and to better prepare them for whatever may come in the future.. Room and Board Room and board is provided to all Mountain Sky staff members. Staff accommodations are mostly communal (shared cabins) with private accommodations reserved for managers, returning senior employees or elder staff members. Mountain Sky provides linens, comforters, pillows, and towels for staff members. There is sufficient storage space on the ranch for personal belongings. There are two staff lodges on the ranch which provide ample space for indoor recreation, along with a place to do laundry. Staff members are allowed to respectfully use all ranch facilities including our golf course, workout facility, sauna and steam room, swimming pool, and more. Staff meals are provided 3 times per day in our staff dining room. Our hearty staff buffets provide a wide variety of options, and a refrigerator is kept fully stocked with food in the staff dining area for snacks, missed meals, and for the storage of specialty food items that staff members may purchase if they have strict dietary guidelines. Employee Perks Not only do employees have access to the full facility, but they are also encouraged to participate in guest activities free of charge - so long as there is availability. Horseback rides, guided hikes, fly-fishing instruction, golf and whitewater rafting trips are just a few of the activities you'll have the opportunity to experience. A competitive seasonal salary, free room and board, a beautiful mountain environment, access to Yellowstone National Park, use of our world-class facilities and activities, and the opportunity to mingle with our amazing guests and staff from all over the world… who could ask for anything more? The friendships you make, the skills you learn, and the memories you'll form will last you a lifetime. Getting Here and Getting Around Many staff members staying for the 3 month summer season choose to fly to Montana. The closest airport to Mountain Sky is in Bozeman, Montana (BZN), and we will provide ground transportation from the Bozeman airport to Mountain Sky once we have your flight details. If you are staying with us for the entire six months, or want a bit more independence to explore the area, bringing a car to the ranch is the best option. Many staff carpool to the ranch from all over the country - a great way to get to know your co-workers while saving some gas money! For Fun There are plenty of opportunities for adventure in the heart of Yellowstone Country. The Gallatin National Forest, Yellowstone National Park, the Absaroka-Beartooth Mountains, the Crazy Mountains, the Bridger Mountains, and the Gallatin Canyon area all provide excellent opportunities for hiking, horseback riding, mountain biking, rock climbing, and camping. Big Creek and the mighty Yellowstone River offer fishing, rafting, and kayaking opportunities. Livingston is a 45-minute drive and offers a quaint downtown with great restaurants and a vibrant artistic community. Bozeman is an hour's drive and is home to Montana State University and the Museum of the Rockies, as well as a great variety of coffee shops, stores, restaurants, and bars. Local haunts like the Pine Creek Lodge, The Old Saloon in Emigrant and Chico Hot Springs are always staff favorites and feature live music and great food without the long drive. Job Description The Front Office Manager is responsible for leading all front office and reservations functions at Mountain Sky Guest Ranch. This role serves as the first impression and ongoing point of contact for guests, ensuring an exceptional experience from initial inquiry through post-stay follow-up. This position combines leadership, guest services, and operational oversight—managing daily front office operations, supervising staff, optimizing reservations processes, and collaborating across departments to deliver a seamless and personalized guest experience. The Front Office Manager plays a key role in driving occupancy, maximizing revenue opportunities, and upholding the ranch's high standards of hospitality. Role and Responsibilities Leadership & Team Management

• Lead, train, and support front office team members
• Foster a positive, collaborative, and service-driven team culture
• Set clear expectations and ensure adherence to company policies and procedures
• Create schedules and ensure adequate coverage for all front office functions
• Track front office payroll
• Provide ongoing coaching, feedback, and performance management
• Step in to support team operations during peak times or staffing gaps Guest Communications & Experience
• Ensure warm, professional, and high-quality guest experience from first contact through departure
• Oversee all guest communications including phone, email, online inquiries, and in-person interactions
• Handle escalated guest concerns and ensure timely, thoughtful resolution
• Build and nurture relationships with guests, anticipating needs and personalizing experiences
• Ensure accurate and compelling representation of the ranch, accommodations, and activities
• Monitor and respond to guest reviews and feedback Reservations & Revenue Management
• Oversee all reservation processes including inquiries, bookings, modifications, and cancellations
• Manage inventory, availability, and rate strategies in partnership with the General Manager
• Monitor waitlists to maximize occupancy
• Identify opportunities to upsell accommodations
• Oversee group bookings, events, and special reservations
• Ensure accurate processing of deposits, billing, and financial transactions Operations & Administration
• Maintain accurate guest records, preferences, and special requests in HMS/PMS systems
• Ensure all guests on property sign and return liability and publicity waivers
• Oversee daily, weekly, and monthly reporting related to occupancy, revenue, and performance
• Assist with forecasting, budgeting, and financial tracking
• Oversee MSGR social media accounts
• Coordinate guest transportation schedules and pre-arrival planning
• Ensure all guest information is communicated effectively to relevant departments Cross-Department Collaboration
• Partner closely with housekeeping, activities, dining, and ranch operations teams
• Ensure seamless guest arrivals, stays, and departures
• Communicate guest needs and expectations clearly across departments
• Support overall ranch operations and guest experience initiatives General Responsibilities
• Demonstrate strong ownership, accountability, and attention to detail
• Maintain confidentiality of guest and company information
• Always uphold a high standard of professionalism and hospitality
• Ensure a non-discriminatory environment for guests and staff Qualifications
• High School Diploma or equivalent required
• Bachelor's degree in hospitality, business, or related field preferred
• 3+ years of experience in hospitality, guest services, or reservations
• Previous supervisory or management experience preferred
• Experience with HMS/PMS systems required Compensation and Benefits
• Competitive salary (DOE)
• On-ranch housing (private room or shared housing options)
• Health, dental and vision insurance
• 401(k) with 6% match
• Meals provided during guest season
• Access to ranch amenities and activities (based on availability)
• Paid time off AMB West Holding Company, also referred to as AMB West, is comprised of Arthur Blank's guest and working ranches in Paradise Valley, Montana.

The AMB West portfolio of businesses includes Mountain Sky Guest Ranch, West Creek Ranch, Paradise Valley Ranch and Auster at Dome Mountain. AMB West melds the missions of guest ranching, philanthropy, non-profit convening, working ranch lands and conservation to achieve best in class hospitality and stewardship practices. AMB West associates work alongside The Arthur M. Blank Family Foundation helping to strengthen communities across the state of Montana. For close to 100 years, Mountain Sky Guest Ranch has offered guests the opportunity to experience the majestic natural setting of Paradise Valley, Montana, while reconnecting with the land and each other. Mountain Sky offers a curated guest ranch experience with all-inclusive packages for five and seven-night stays. The ranch has something for everyone including a renowned horse program, gourmet cuisine, a comprehensive kid's program, and cattle work. The ranch also offers a world-class spa and wellness center, outdoor pool and activities such as archery, clay shooting, guided hikes, wagon rides, fly-fishing and a ropes course. At Mountain Sky, guests are family and are treated to superior service and authentic western hospitality at its best. For more information, visit mountainsky.com. West Creek Ranch is located adjacent to Mountain Sky Guest Ranch and is a part of AMB West Philanthropies, which comprises the non-profit interests of the Arthur M. Blank Family Foundation in the Western United States. This includes AMB West Community Fund, AMB West Conservation, AMB West Base Camp, and AMB West Challenge Course. West Creek is a 6,600- acre working ranch bordered by the Yellowstone River and Gallatin National Forest. Arthur Blank has transformed the property into an inspired space being offered by invitation-only to select non-profit partners, business partners and associates of the Blank Family of Businesses. The ranch provides an intimate setting for meetings, leadership development, community building, inspiration, and connection. Working with select non-profit partners, The Arthur M. Blank Family Foundation brings together leaders across sectors to address today's most urgent challenges. During their week-long think tank, West Creek provides 5-star service and recreational amenities that allow participants to focus on innovation and creative problem-solving. Auster at Dome Mountain is the newest project from the AMB West team — a hospitality venture coming to life in the heart of the Greater Yellowstone Ecosystem. This property with riverfront acreage will be open to the public and operational year-round. Currently in development, the project will include 20 cabins, a restaurant and bar, a small coffee shop, and a seasonal outdoor pool. With opportunities for outdoor education, recreation, wildlife watching, and winter exploration, the ranch is designed to offer all guests an immersive experience whether they are stopping by for lunch or staying for a week.