Assistant Office Manager Riccobene Associates Family Dentistry - 4.3 Cary, NC Job Details Full-time 6 hours ago Benefits Dental insurance Paid time off Vision insurance Qualifications Phone communication Team leadership Dental receptionist In-person customer service Patient complaint handling Incident Escalation Team training Escalation handling Client interaction via phone calls Full Job Description The primary role of the Office Manager Administrative Assistant is to provide administrative/clerical support to the office manager. He/she will provide daily support where necessary to ensure business operations are running smoothly. This will better allow the Office Manager to dedicate necessary time and attention to the strategic operational objectives for the location. This role will not have direct reports; however, strong influential skills are required to manage tasks with support of their co-workers.

KEY COMPETENCIES

Monitor schedule (Patient flow, correct apt. times, seat patients) Periodic assistance for room turnover & instrument sterilization Address minor patient complaints Coordinate hygiene exams to assist doctors completing these in a timely manner. Ensure communication with patients and FD (front desk) when running behind schedule to mitigate patient dissatisfaction. Support clinical staff with creating, editing, and proper use of Tx plan in SD. Support clinical staff with insurance and account balance/billing questions Support staff with pricing questions For example $99 specials, pan at $50, implant special, etc. Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's) Provide training and direction to FD personnel on SD, closing, check-out, Finance plans, etc. Oversee proper balancing and close out of FD daily Liaise with Kevin for minor computer issues - use IT Procedure manual Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approval Bank deposits or running necessary errands per direction of OM. Manage mail checks - review for accuracy & scan for collection person to post. Assist with posting of mail checks per OM discretion

QUALIFICATIONS

To successfully perform the job responsibilities for the position of Office Manager Administrative Assistant, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements. Requirements Strong communication skills Ability to influence without having direct authority Outstanding organization & time management skills Outgoing, approachable personality High level of customer service Ability to manage priorities Ability to escalate issues to Office Manager immediately when needing assistance Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities Ability to be self-directed Ability to train others Ability to manage difficult situations Experience working in a fast-paced environment Experience in front desk (dental) Has excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations Benefits Dental insurance Health insurance Life insurance Paid time off Vision insurance