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Office Administrator
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AFI Systems LLC
Pineville, NC (In Person)
$45,385 Salary, Full-Time
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Job Description
We are seeking a highly organized and motivated Office Administrator to join our industrial electronic repair team. This role is essential to the smooth day-to-day operation of our workshop and office environment. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work with urgency while remaining calm and professional. Position Details
- Full-time position - 40 hours per week
- Pay based on experience: $17-$25 per hour
- Benefits include:
- Medical benefits
- Paid Time Off (PTO)
- Paid holidays ## Key Responsibilities
- Answer and manage incoming and outgoing phone calls with a calm and professional manner
- Assist customers in person, including:
- Locating parts
- Processing customer checkouts and payments
- Handling general enquiries
- Book in repair jobs and inventory items, including:
- Receiving customer repairs
- Taking photographs of items
- Entering information into the location tracking system
- Prepare and type service sheets ready for invoicing
- Manage quoting and re-quoting processes
- Receive incoming job components and place them in correct storage locations
- Enter supplier invoices into QuickBooks Online
- Process credit card payments
- Maintain accurate records and ensure all data is entered correctly and efficiently
- Communicate with staff using WhatsApp group messaging and internal systems
- Use Google Workspace applications and company software systems effectively ## Skills & Experience Required
- Strong attention to detail
- A strong sense of urgency and ability to multitask
- Excellent customer service and communication skills
- Calm and professional phone manner
- Confident computer skills
- Experience with:
- Google Apps / Google Workspace
- QuickBooks Online
- General office and inventory systems
- Ability to work independently and as part of a team
- Previous administration or customer service experience preferred ## Ideal Candidate The successful applicant will be reliable, proactive, organized, and comfortable working in a fast-paced industrial repair environment.