Receptionist / Front Office Administrator Modern Banking Systems Ralston, NE Job Details Full-time $17 - $20 an hour 16 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Filing Administrative experience High school diploma or GED Attention to detail Organizational skills Full Job Description About the Role Modern Banking Systems is seeking a professional, organized, and customer-focused Receptionist / Front Office Administrator to join our team in Ralston, Nebraska . This is an in-office position that serves as a key point of contact for our customers, business partners, and employees. This position will manage incoming calls to the company's main phone line, including receiving customer support calls and ensuring they are promptly routed to the appropriate team or individual. The role will also maintain accurate call information in our CRM system, take and relay messages, and provide general administrative support to help keep day-to-day office operations running smoothly. The ideal candidate is friendly and professional, communicates clearly, is comfortable working with technology, and can effectively manage multiple priorities in a fast-paced office environment. Key Responsibilities Answer and manage incoming calls to the company's main phone line in a professional and courteous manner. Receive customer service and support calls, gather appropriate information, and route callers to the correct team or individual. Accurately document customer calls, contact information, and relevant details in the company's CRM system. Take clear and accurate messages and ensure they are promptly communicated to the appropriate employee or department. Provide callers with basic information and assistance when appropriate. Greet and assist visitors and maintain a professional and welcoming front-office environment. Assist with general office administration, including correspondence, document preparation, filing, scanning, data entry, mail, and other routine administrative tasks. Provide administrative support to various departments and team members as needed. Maintain confidentiality and exercise appropriate discretion when handling customer, employee, and company information. Perform other administrative and office support duties as assigned. What We're Looking For High school diploma or equivalent required; additional education or administrative training is a plus. Previous experience in a receptionist, front desk, customer service, call center, or administrative support role preferred. Excellent verbal and written communication skills. Professional, friendly, and customer-service-oriented demeanor. Strong organizational skills and attention to detail. Ability to manage multiple incoming calls and priorities while remaining professional and responsive. Comfortable learning and using CRM systems, Microsoft Office, and other business applications. Ability to accurately capture information and maintain detailed records. Dependable, punctual, and able to work effectively both independently and as part of a team. Willingness to assist with a variety of administrative responsibilities as business needs arise. About Modern Banking Systems & Finovifi Modern Banking Systems (MBS) is a subsidiary of Finovifi, Inc. Finovifi is a financial technology company providing innovative technology solutions and services to banks and credit unions. We combine technology, industry expertise, and a strong commitment to customer service to help financial institutions operate more efficiently and better serve their customers. As part of the Finovifi organization, Modern Banking Systems offers employees the opportunity to work within an established banking technology business while being part of a broader and growing FinTech organization

Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Application Question(s): This is an in-office position based in the Omaha, Nebraska area. Are you currently located in or near Omaha? Do you have prior experience working in a receptionist, front desk, or customer service role that involved answering and routing incoming telephone calls?

Work Location:

In person