Schedule:

Evenings/weekends Essential Duties and Responsibilities

Provide professional and courteous guest service at all times
Greet arriving guests
Answer telephone calls courteously and efficiently
Professionally and diplomatically handle guest complaints
Respond to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions
Facilitate direct bills
Generate, confirm, cancel and change guest reservations
Keep records of room availability and guests' accounts
Assist arriving and departing guests with luggage
Compute bills, receive payments and make change for guests
Make restaurant, transportation, or entertainment reservations for guests
Promote any current hotel and franchise marketing programs
Oversee Guest Services Agents to ensure brand and hotel standards and training are maintained
Ability to work well with a diverse group of people Additional Duties
Act as Manager on duty when scheduled
Maintain office supply inventory
Post ancillary charges to guest folios (i.e. food, room, telephone)
Maintain clean and neat work and storage spaces
Assist with appropriate storage of guest property
Attend monthly department meeting
Complete projects as determined by the General Manager
Assist other coworkers/departments when necessary
Assist with inventory and ordering
Participate in ongoing education and training
Other duties as assigned Requirements Essential Behavior Requirements

Customer Service:

Displays a professional sense of urgency when communicating and interacting with guests, coworkers, and the public in a way that exceeds the guest's wants and needs. Identifies opportunities to improve and deliver additional value to guests' experience by presenting creative solutions and innovative ideas. Essential Behavior Requirements (cont.)

Communication:

Actively listens to guests, coworkers, and the public (viewing the situation from the guest's perspective) and works together to solve the problem through effective communication.

Problem Solving:

Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Quality:

Work \"product or service\" is free of errors and exceeds guests' expectations. Minimum Qualifications

Education or Experience
Education or Experience
High school diploma or GED equivalent; one to two years of related experience or training; or equivalent combination of education and experience.
Language Skills
Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules and memos. Speak clearly, distinctly and with confidence using appropriate pauses, emphasis and punctuation.
Mathematical Skills
Requires mathematical development sufficient to be able to: add, subtract, multiply and divide all units of measure.
Reasoning Ability
Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral or diagram form. Ability to professionally deal with problems in standardized situations. Physical Requirements
Ability to pass pre-employment drug test and background check
Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing
Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 25 lbs.
Inside environmental conditions protected from weather conditions.

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