Estas son sus principales responsabilidades:

Contestar las llamadas entrantes y empatizar con el cliente. Responder a los correos electrónicos de los clientes. Programe citas de servicio a domicilio con uno de nuestros técnicos capacitados en reparación de electrodomésticos. Comunicarse efectivamente con el cliente para asegurarse de que comprenda la hora de la cita y los servicios necesarios. Ordenar y recibir repuestos para asegurar el uso eficiente de los materiales de la empresa. Introducir datos en el software de la empresa. Liderar un equipo de oficina. Para tener éxito en este rol como gerente de oficina, esto es lo que necesita: Servicio al cliente excepcional : en este rol, usted es la voz de la empresa. Puede demostrar su capacidad para brindar una excelente experiencia al cliente, mostrando empatía hacia el cliente. Usted está allí para programar citas de reparación para que puedan volver a tener un hogar eficiente. Resolución de problemas : este rol requiere habilidades de pensamiento crítico y la capacidad de resolver problemas. Esto garantiza que nuestros clientes estén satisfechos y que el trabajo se programe y se solucione correctamente desde la primera vez.

Eficiencia :

para responder a todas las necesidades diarias de nuestros clientes, deberá ser eficiente con su tiempo y ser capaz de sobresalir en un entorno de oficina acelerado. Puntualidad y

Fiabilidad :

¡Nuestros clientes esperan ansiosamente su ayuda! Para brindar una gran experiencia, debe estar disponible y llegar a tiempo. Orgullo por los detalles : si valora la atención a los detalles al completar la información y los informes del cliente, encajará perfectamente. Deseo de compartir conocimientos y habilidades : este rol requiere que alguien realmente disfrute enseñando a otros miembros del equipo de la oficina todas las habilidades enumeradas anteriormente. Requisitos de trabajo Los siguientes son los requisitos mínimos para ser considerado para el puesto de Representante de Servicio al Cliente. Diploma de escuela secundaria o su equivalente Buenas habilidades de comunicación telefónica Habilidades expertas en computación y entrada de datos Habilidad para liderar un equipo de oficina ¡La experiencia previa de cuatro años o más en un entorno de oficina es una ventaja! Beneficios y pago El rango de pago para esta posición es de $XX.00 a $XX.00 por hora, según su experiencia.

Lo que tenemos para ofrecer:

Sin noches ni fines de semana: valoramos tener un sólido equilibrio entre el trabajo y la vida personal. Trabajamos para ganarnos la vida, sin estar sobrecargados de trabajo.

Beneficios :

Los beneficios de salud, dentales y de la vista se ofrecen después de 90 días de empleo.

PTO :

descanso retribuido de X días al año Ambiente de equipo divertido : Respaldamos nuestra cultura y construimos nuestro equipo con personas que aman lo que hacen. 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