Assistant Office Manager

The Three Non-Negotiable Core Values The organization's "North Star" consists of three pillars that every employee is expected to embody daily: •

Unimpeachable Character:

Being the type of person others are always proud to associate with, both personally and professionally. This centers on integrity and doing the right thing even when no one is watching. •

Competitive Greatness:

Being at your best when your best is needed. It's an enjoyment of hard challenges and a drive to outwork the competition (and one's former self). •

Sincere Candor:

The belief that nothing great can be built without feedback. This involves giving and receiving direct, honest assessments without ego or politics. Position Summary We are seeking an experienced Assistant Dental Office Manager to oversee the daily operations and revenue cycle management of a dental practice. This role is responsible for ensuring smooth clinical flow, strong financial performance, excellent patient experience, and team accountability across both locations. This is a leadership position for someone who understands how dentistry makes money — from scheduling and case acceptance through billing, collections, and insurance reimbursement. Key Responsibilities Revenue Cycle Management (RCM) Oversee the full revenue cycle, including: Scheduling Case acceptance Insurance verification Estimates and copays Check-out Billing Insurance follow-up Patient collections Review daily production and collections Audit previous day's check-outs and claims Identify missing charges, underpayments, and billing errors Monitor aging, outstanding claims, and patient balances Ensure insurance estimates and copays are accurate before treatment Ensure large cases (implants, crowns, surgeries) are financially cleared up before appointments Scheduling & Production Control Review tomorrow's schedule for gaps, low production, and cancellations Ensure high-value procedures are properly scheduled Confirm consultations and treatment plans are booked correctly Oversee unscheduled treatment plan follow-up Balance provider schedules for maximum efficiency and revenue Patient Experience & Issue Resolution Handle upset or dissatisfied patients immediately Resolve clinical, scheduling, and billing issues same-day Monitor wait times, flow, and patient feedback Ensure post-op calls and follow-ups are completed Team Leadership & Training Train front desk and administrative teams Oversee onboarding and performance standards Ensure compliance with financial, scheduling, and customer service protocols Hold staff accountable for accuracy, speed, and professionalism Administrative & Office Management Oversee supplies, equipment, vendors, and facilities Coordinate with IT and support vendors Manage office expenses and general & administrative budgets Maintain organized systems, procedures, and documentation Liaise with HR for staffing and employee support Qualifications Minimum 2 years' experience in Dental Office, Front Office, or Revenue Cycle operations Strong knowledge of: Dental insurance Scheduling and production Billing and collections PPO and out-of-network workflows Proficiency in Microsoft Excel and Outlook Experience with email scheduling and office systems Strong organizational, analytical, and problem-solving skills Excellent communication and leadership ability What Success Looks Like Schedules are full and optimized Patients understand and accept treatment and financials Insurance claims are paid quickly and correctly AR is low and controlled Doctors focus on clinical care, not money problems The practice grows profitably and smoothly

Pay:

$25.00 - $30.00 per hour

Work Location:

In person