Assistant Front Office Manager

POSITION PURPOSE

The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and resolving guest challenges and feedback. The Asst. Front Office Manager must maintain consistent lobby and front desk presence while ensuring all staff are performing in accordance with our company standards.

ESSENTIAL FUNCTIONS

Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments. Monitors all rooms-related systems that directly impact the guest, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience. Communicates with guests and team members both verbally and in writing to answer questions and resolve issues. Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc. Responsible for the hiring, training, developing, promoting, measuring performance, disciplining and scheduling of assigned departments staff. Monitor and control labor within the department. Maintain positive working relationships with other departments. Assist with escalated guest and/or employee issues. Maintains the cleanliness and supply levels of the Front Desk Verifying the accuracy of employee clock-ins/outs in Unifocus and tracking attendance Other duties as assigned.

QUALIFICATION STANDARDS

EDUCATION High school graduate or equivalent required. Four-year college degree preferred.

EXPERIENCE

Minimum of 3-5 years Front Office, Guest Services, and/or Housekeeping management experience for a major Resort Company in a similar-sized operation. Must be able to work any shifts, weekends, and holidays.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Must be at least 21 years of age. Additional language ability is preferred. "Trump Hotel Las Vegas participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.