Office Manager

Scarsdale Fencing Center is a ~200-member fencing facility dedicated to developing athletes of all ages. We are seeking a highly organized and personable part-time Office Manager to join our team.

ABOUT THE ROLE

The Office Manager owns member billing, maintains financial records, and serves as the primary point of contact for our parent and member community. You'll work 20-25 hours per week on-site, closely with the General Manager and coaching staff.

KEY RESPONSIBILITIES

Billing & Financial Administration Manage invoicing, payment collection, and reconciliation using Mindbody Maintain accurate financial records and support monthly reporting in QuickBooks Online Build and maintain tracking spreadsheets and reports using Microsoft Excel Process member account adjustments, refunds, and payment plans Flag and resolve billing discrepancies promptly Parent & Member Communications Serve as the primary contact for parents and members via phone, email, and in-person Respond to inquiries about schedules, enrollment, fees, and policies Communicate facility updates and program changes via email and Microsoft Teams Handle concerns with empathy and efficiency Operations & Administration Manage the front desk and maintain a welcoming environment Keep member records and enrollment data up to date in Mindbody Prepare documents, reports, and internal communications using Microsoft Word Coordinate with coaches and staff on scheduling and logistics via Microsoft Teams

QUALIFICATIONS

Required:

2+ years in office management, administrative, or customer-facing roles Hands-on experience with Mindbody (scheduling, billing, member management) Hands-on experience with QuickBooks Online (invoicing, recordkeeping, reporting) Proficient in Microsoft Office Suite — Excel, Word, Outlook, and Teams Strong written and verbal communication skills Comfortable handling financial records and basic bookkeeping tasks

Preferred:

Background in a sports club, gym, or youth program setting Experience supporting payroll processing

WHAT WE OFFER

$22-$25/hour based on experience Flexible part-time schedule (20-25 hrs/week) Collaborative, team-oriented environment Complimentary or discounted fencing membership for you and your family

Pay:

$22.00 - $25.00 per hour

Benefits:

Flexible schedule Application Question(s): Do you have hands-on experience using QuickBooks Online for invoicing, recordkeeping, or financial reporting? Are you proficient in Microsoft Office Suite — including Excel, Word, Outlook, and Teams? Describe a time you had to resolve a billing issue or complaint from a customer. How did you handle it? What experience do you have using Mindbody?

Experience:

Office management: 2 years (Required) Shift availability: Night Shift (Required) Ability to

Commute:

Scarsdale, NY 10583 (Required)

Work Location:

In person