Job Summary We specialize in top-quality exterior renovation services—including roofing, siding, windows, and doors. We pride ourselves on delivering excellent craftsmanship and smooth project delivery from start to finish. We are seeking an organized, proactive Bilingual Office Manager to support our production, coordinate between crews and customers, and handle our post-production workflows. Your proactive approach will foster an efficient work environment, support team development, and uphold the highest standards of professionalism. This position offers an exciting opportunity for a motivated individual to make a meaningful impact within a collaborative and growth-oriented organization. Key Responsibilities 1. Production Planning & Material Logistics Lead and support production planning and scheduling exterior projects (roofing, siding, windows, and Bathrooms installation) Coordinate material ordering and deliveries with suppliers to ensure materials arrive on-site prior to crew arrival. Pull required local building permits and verify that job-site requirements and safety documentation are in order before work begins. Track project timelines, weather delays, and material lead times to keep the production pipeline moving efficiently. 2. Customer & Crew Coordination Serve as the central communication link between homeowners, sales representatives, and field crews in both English and Spanish. Confirm job start dates, daily schedules, and work expectations with customers to ensure a high-quality client experience. Communicate the scope of work, technical details, change orders, and job-site instructions between management and Spanish-speaking installation crews. Handle real-time job-site updates, address customer questions during construction, and resolve scheduling conflicts as they arise. 3. Post-Production Management & Customer Care Oversee all post-production closing activities, ensuring jobs are fully completed to quality standards before final sign-off. Prepare and send final invoices, process progress payments, and collect final balances using accounting software (e.g., QuickBooks). Schedule final job-site walk-throughs, municipal inspections, and warranty registrations. Conduct post-project customer follow-ups to collect feedback, request reviews, and resolve any post-installation warranty or service tickets.

Qualifications & Requirements Language Skills:

Full fluency in reading, writing, and speaking both English and Spanish is required.

Experience:

2+ years of office management experience (experience in residential construction, roofing, siding, or exterior home improvement).

Skills & Competencies:

Strong organizational and multi-tasking skills with a sharp attention to detail. Excellent customer service skills and phone etiquette. Capability to translate construction terminology accurately between English and Spanish. Join us as an Office Manager (Bilingual - English/Spanish) to lead our administrative excellence! Bring your energy, organizational prowess, and passion for supporting teams to create a thriving workplace where everyone can succeed!

Pay:

$28.00 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person