Office Coordinator / Personal Lines Account Manager

Office Coordinator / Personal Lines Account Manager Are you looking for a career, not just another job? Do you have the mental fortitude to handle a roller coaster ride of a week, laugh every turn of it, and turn right around and do it again? Good. Because we're not looking to fill a temporary seat, and we're not looking for someone with a stomach too weak to handle the ride. We're looking for someone who wants to become part of the foundation of our agency. At Chaney Insurance, we believe great businesses are built by great people who show up every day, take pride in their work, and care about the people around them. We're looking for someone who wants more than a paycheck. We're looking for someone who wants a place where they can contribute, be valued, and build a long-term career. We aren't hiring with the hope you'll be here for a year - we're hiring with the hope you'll be here for twenty. Who We Are Chaney Insurance is an independent insurance agency serving individuals, families, and businesses throughout our community. We're proud of the culture we've built. We're described as a high-energy, championship level locker room mentality, without the awful smells. Even though all we're slinging is insurance, we prepare daily like we're riding into war! We work hard. We take care of our clients. We help each other. We keep our word. We do the right thing, even when it's hard. Our office is built on trust, accountability, and people who genuinely enjoy being part of a team. The Role This position combines front desk receptionist, personal lines account manager, customer service aficionado, and chaos coordination. You'll be the first person clients interact with when they call or walk through our doors. In many ways, you set the tone for the agency. You'll keep the office organized, assist clients with service needs, support the rest of the team, and make sure day-to-day operations run smoothly. This isn't a position for a button pusher behind a desk. This is a position for someone who enjoys helping people and takes pride in being dependable. If you bring more questions than answers, this probably isn't your ideal fit. We're looking for people who push through problems and provide real, tangible solutions and support. Work it like you own it and you'll do just fine. What You'll Do

• Answer incoming calls professionally and courteously for our entire agency
• Welcome clients and visitors to the office warmly and professionally
• Assist clients with service requests and administrative needs
• Process policy changes and insurance paperwork
• Schedule appointments and coordinate calendars
• Maintain organized client files and records
• Help keep the office clean, stocked, and welcoming in all areas
• Prepare coffee, stock snacks, and make sure the "customer experience" items never run dry
• Support agents and team members with administrative tasks
• Follow through on responsibilities and commitments to clients and team members alike
• Help create an exceptional experience for every client
• Assist managing the "office junk drawer" What We're Looking For We are not hiring the best resume Read that again We are not hiring the best resume I am less concerned about what's on your resume and more concerned about who you are as a person I can teach insurance - here's some character traits that I NEED from you that I can't teach:
• Reliable
• Honest
• Positive
• Organized
• Professional
• Coachable
• Friendly
• Detail Driven
• Consistent
• Team Oriented This role requires an iron clad commitment to being dependable.

The team you work on is the cornerstone of the agency. When our doors open in the morning, our clients and team need to know you will be there. If you're always late, often absent, or struggle with consistency, this isn't the right fit for you. If you're described as someone people can always count on, I'd love to meet you. What We Offer We're building a workplace where people want to stay for 50 years. This is the kind of place our management team doesn't WANT to retire from. We love coming into work, we love what we do, and we are looking for someone who gets just as addicted as we are! We're building a workplace where:

• People enjoy showing up in the morning
• Team members support each other professionally AND personally
• Expectations are clear
• Hard work is appreciated
• Clients and guests are treated like family
• You can build a lifelong career, not chase the next opportunity
• We love eating together most days and use food to build rapport. Probably too often. There are plenty of jobs out there, and if you like to try one or two out a year, don't sample this one. We're building the A-Team that will stick together for 20 years and dominate while doing so. Compensation and Benefits
• $30,000-$40,000 DOE Salary
• Paid Holidays
• Paid Time Off
• Monday Thru Friday (No nights, no weekends)
• Paid Licensing and Training
• Work for the best team in the four-state area
• Laugh every day uncontrollably
• Great food and great vibes If you like what you see, send over your resume and our hiring manager will follow up!

Heads up:

This will be a multi step process with some items we ask of you every step of the way. Be prepared for an email or message with the next step. Let's start testing that attention to detail early on huh!

Pay:

$30,000.00 - $40,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person